Trigger some custom code (add-in, RNCPN, WS Rules ... ) based on a "field...
Topic by Gerald LabadensHi Experts,Just wanted to know if there is a way to trigger some custom code (add-in, RNCPN, WS Rules ... ) based on a "field changed" ?Example 1: User select an Asset on the...
View ArticleGetting "Access Denied" exception from webservice.Get() in August 2014 (4...
Topic by kahelfrichContentI'm working on a C# program that uses the Connect Web Services. I had it working with May 2014.I just had my test site updated to August 2014, because that is our target...
View ArticleNew line character
Topic by JHutch2000This is probably something that's dead easy and I'm just having brain lock this afternoon...I want to add a bit of text to the $answer->Comment field using a custom process....
View ArticleScrolling message to all users (1 Comment)
Topic by Uma GuduruHi, recently our Email System was down for whole day and we wanted to send notifications to all RightNow users to not send emails from RightNow. We had to phone all users. I wanted...
View ArticleColumn/Filter datatype is empty in external data report implemented by Add-In
Topic by Sophia CaiI am following the Analytics for External Data section in documentationto create an add-in to get external data in report. I can run the report and get the external data.However,...
View ArticleGetting menu items for custom fields from an Add-In (1 Comment)
Topic by Dan StevensContentI have a RightNow Add-In that retrieves a list of menu items for custom fields. It does this by using the IGlobalContext.GetOptlist(int) method, passing the value 93...
View ArticleMove marketing activity (in ma_trans table) from one contact to another. (1...
Topic by Bishnu PaudelHi all,I am writing a CPM handler to merge 2 duplicate contacts. So far everything (like phone number, address...) associated with secondary contact except marketing activity is...
View ArticleSet field value in workspace based on selected row in external data report.
Topic by Sophia CaiWhat I want to implement is that in Contact Workspace, I have a report retrieving data from external web service. The report has a column named "sid". When I click on/select one row...
View ArticleGet Custom fields name from Contact (6 Comments)
Topic by Ganesh RajuContentHi,I need custom fields name from contact to generate query(SELECT ID FROM Contact WHERE Contact.CustomFields.c.phonenumberalt='000000'). here the custom field name is...
View ArticleUsing ROQL to query a custom object and all of it's related custom objects (2...
Topic by Scott TurpinContentI have seen several posts on linking custom objects via ROQL with standard objects and returning a specific result set. However using this syntax has not quite worked for...
View ArticleSAML 2.0 configuration with Oracle OIF 11.1.1.6 for agent login
Topic by Saurabh MathurContentHi,I am tasked with setting up the SAML 2.0 SSO in RightNow CX for agent login. RightNow will receive the SAML 2.0 token from Oracle Identity Federation (11.1.1.6).I have...
View ArticleData element in the Message is NULL
Topic by Rohan NayakContentHi,Need help on the "Data element in the Message is NULL" error. When I try publishing this Request XML to Right Now, it gives the Error "Data element in the Message is...
View ArticleHow to Retrieve CC Address from Email Header and add it to Incident Contacts...
Topic by Uma GuduruHi,Is it possible to add the CC email address in the incident email header to the contacts.Please let me knowThanks Uma
View ArticleAll Columns of the Table in one Report...
Topic by Heena Karir Hi All,Is there any way to add all the columns of a table to the report apart from manual drag and drop method? Thanks,Heena Karir
View ArticleLink to Open ERP Quote/Order directly from RightNow
Topic by Sandeep GoswamiContentWe need a link in Right Now that directly opens the ERP quote or sales order in Oracle form when user clicks on it ( It has to go through some validations) . Plesae...
View ArticleRightNow Integeration with Oracle EBS CDH
Topic by abhishek ladkaniContentHiAs a part of our POC we want to integerate RightNow with Customer Data Hub which is part of EBS. We want synchronization of contacts from EBS to RightNow and vice...
View ArticleIntegration of OPM Cloud Edition Tool and RN Desktop
Topic by Sameer BariHi, I am trying to use OPA Cloud with RN desktop to update a custom entity field based on some trigger like button click, and not through interviews. I need to implement the OPA...
View ArticleHow to select a row in Add-In report? (1 Comment)
Topic by Sophia CaiI create a report based on External Data Table...
View ArticleKnowledge Foundation API - GetSmartAssistantSearch - Product and category...
Topic by sureshContentHi, We are attempting to enable Smart assistant on an external website which is not powered by rightnow Using the Knowledge foundation APIs, we are trying the...
View ArticleNot able to save custom field value in Accounts table from external PHP script
Topic by Anoop SureshI have created a custom field of type 'menu' in the accounts table.I am able to get the value while posting the field .But when I try to insert values into it from an external PHP...
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