Topic by Christian Alfaro
Content
Hi, we have the next problem with assignement of incidents.
When we try to use Round Robin (session initiated) in some queue, this not assigned automatically to the agents connected, to work properly, we have to open the incident, give a priority (severity) and save it, just after do this the Round Robin works correctly.
Exist any way to do this automatically?
We need to find a way of solution, because our client want automate the assignment, but only with the agents connected
some solution?