Failed to load server configuration properties.
Topic by Vern DeMilleI'm developing and AddIn and am having trouble getting it to work properly within the RightNow Client. It requires dependencies, so I've packaged it along the lines of MyAddIn.zip...
View ArticleIncident "Send on save" flag not correctly set (2 Comments)
Topic by ilamukkyContentHello!I am developing an Addin that creates an incident, and when saved sends the email response to the customer.I tried to set the "Send on Save" field from Addin, setting...
View ArticleUpdating Custom Attribute through a Workspace Add-in
Topic by Jonathan SchmalzleContentWe are attempting to update a Menu Custom Attribute through a Workspace Add-in. If the field does not have a value and the add-in sets the value to 1 (the first menu...
View ArticleComplete sample code
Topic by jeffkWhere can I find a sample of a full set of code instead of the bits and pieces included in the so called user documentation?
View ArticleHow to open child editor from list view add-in?
Topic by Sophia Cai Hi,I created a workspace add-in. It has a list view and the list view retrieves and displays data from external source. In this list view, it contains "first name", "last name",...
View ArticleGZIP support for Connect Knowledge Foundation API
Topic by Phillip DuLionContentI recently tried enabling standard HTTP GZIP content encoding on our interactions with the Connect Knowledge Foundation SOAP APIs. After I did this, I started getting SOAP...
View ArticleHow to create a contact in add-in code? (1 Comment)
Topic by Sophia CaiContentHi, I want to create a contact in add-in code. I tried with IContact newContact = AddInViewsDataFactory.Create<IContact>();But, it has error.Can I use Create<T>?...
View ArticleGet Custom fields name from Contact (7 Comments)
Topic by Ganesh RajuContentHi,I need custom fields name from contact to generate query(SELECT ID FROM Contact WHERE Contact.CustomFields.c.phonenumberalt='000000'). here the custom field name is...
View Articlewhich is the best oracle soa online training institute
Topic by Mohd RazaCan anyone suggest me the best institute to learn oracle soa through online
View ArticleCan we add Response Interval and SLAs to Answer Escalations?
Topic by Arun KanthWe are unable to escalate answers based on Business days.There is no option of checking the "Response Interval" checkbox and attaching an SLA instance to the Answer's Business rule....
View ArticleError Message - Connect Web Service (1 Comment)
Topic by Verena KoopmannContentHi, I want to connect web services. I used this...
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SOAP Call for Custom Menu Items (3 Comments)
Topic by George GoosenContentHi All, I am looking to call the GetValuesForNamedID operation to get the values of a customisable menu which is custom. One thing i am strugling to grasp is the "package"...
View ArticlePassing data between Console add-ins - Best practices (8 Comments)
Topic by SalvatoreContentHello,I have developed a couple of Workspace add-ins, but I'm not sure about what are the best practices for passing data between add-ins available on the same workspace.More...
View ArticleSOAP API: unable to add email addresses to contact using generic objects (3...
Topic by Robin BullockContentHi, I'm trying to create a very simple contact record (i.e. a single email address and nothing else) but the response I'm getting from the SOAP API is "UNKNOWN_EXCEPTION"...
View ArticleCPM script running recursively (1 Comment)
Topic by Bipin MittalContentHi,I have written a CPM script that runs on Incident update and checks for the value of a custom field. If the value is 1, it updates the incident. Everything works fine...
View ArticleIncident "Send on save" flag not correctly set (5 Comments)
Topic by ilamukkyContentHello!I am developing an Addin that creates an incident, and when saved sends the email response to the customer.I tried to set the "Send on Save" field from Addin, setting...
View ArticleAssigning an incident to a Queue using Connect Web Service (1 Comment)
Topic by Ashrita bommakantiContentHi,I am trying create an incident and assign it to a queue. The queue id is defined as a menu id feildI have tried passing hte name of the queue or the id fo the queue...
View ArticleCreating new contact list through ROQL (4 Comments)
Topic by Rajat SinghDoes anyone have any idea on how to create a new contact list through ROQL or any other means in ORN (programmatically) . I know how to add/update contacts to an existing contact...
View ArticleJavaScrip API for System Attribute of type menu (1 Comment)
Topic by Seeking SolutionContentHi,How can we set the system attribute of type Menu using JavaScript integration API. I am trying below code but its not working for...
View ArticleError Message - Connect Web Service (3 Comments)
Topic by Verena KoopmannContentHi, I want to connect web services. I used this...
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