Custom Process and Campaigns (4 Comments)
Topic by Mark BradleyHi folks,I have set up a basic Campaign, one Entry point leading to a Transactional Mailing (set to Immediate trigger) and then a second Transactional Mailing (set to 5 mins after...
View ArticlePHP Connect ObjectQuery Issue (1 Comment)
Topic by M.E.Thomas Hello,When I try to access a custom Menu on a Contact I get the following exception: Uncaught exception 'RightNow\Connect\v1_2\ConnectAPIError' with message 'Selected column is not...
View ArticleInquira Integration - 'Add link' Button on Oracle Knowledge iConnect window...
Topic by M KContentHi, I am working on the Integration of RightNow and Inquira/Oracle Knowledge.I have followed the steps given in 'Adding Oracle Knowledge to Agent Desktop' section of the Integration...
View ArticleGetting "Invalid input for custom field menu" when creating an incident via...
Topic by Bret WilliamsContentWe are on CX Cloud Service February 2013 SP4 (build 123 – 09/18/2013 23:27)Here is the full text of the error:{"Cannot save/update: Incident(ID=0): \nInternal Error - Pair...
View ArticleRunAnalyticsReport hidden column behavior (2 Comments)
Topic by MTSponealIn working with the RNConnect API, I've noticed that as compared to the old xml API, if we had a report that contained some hidden columns (e.g., columns hidden in the report display...
View Article[Add-in API] Answer preview
Topic by SalvatoreContentHello,is there any way to show the Answer Preview programmatically?I'd like to avoid to re-implement it from scratch using a web-browser control and...
View ArticleAdd the header and footer section in the Report (1 Comment)
Topic by Pramod KumarHi,I am creating some reports. in that i need to display the headder and footer sections. Even i am putting, i am unable to see that both sections in the report. Can any one help...
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[Add-in API] Referencing RightNow assemblies (2 Comments)
Topic by SalvatoreContentHello,should RightNow assemblies referenced by an add-in deployed along with the add-in DLL or they are made available by the RightNow Console itself?Thanks, SalvatoreImage
View ArticleOPA to RightNow - conditions on actions (1 Comment)
Topic by Jonathan WatsonHello the RightNow forum, this is my first ever posting here! I'm an OPA person and certainly not an expert in RightNow. I have recently seen the following request: an embedded...
View ArticleOracle Policy Automation -Unable to connect to OPA hub (2 Comments)
Topic by santosh patilContentOracle Policy Automation - Unable to connect to OPA HubPlease help. ThanksSantoshVersionFeb 2013FileOPA hub.docx(73KB)
View ArticleIncident update doesn't trigger email notification
Topic by Ahmad GhaznawiContentHello,With the Connect Web Services how do you trigger a response email to the submitter of the incident when creating/updating an incident and adding a thread?With the...
View ArticleRunAnalyticsReport-Output as a file (1 Comment)
Topic by Gaurav GahlotContent ReturnRawResultSpecifies whether to return the results as base 64 encoded data (inside FileData tags), or as row data inside a CVSTableSet. The default is...
View ArticleKF API GetPopularContent Pagination
Topic by John StephenContentHi everyone,I'm building a web interface to my employer's FAQ content using the KF SOAP API (November 2012).One of the features I've been tasked to build is list and...
View ArticleUpdate System Attribute (Custom Menu type) by SOAP XML
Topic by Bruno VasconcellosContentHello Guys, okay? I have a question about SOAP code. I have a "Organization" custom attribute in the system called "Filial". This attribute is of type "Menu" in...
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Add-Ins with Webservice
Topic by PREMKUMAR SABARINATHANContentWe are looking for the new opportunity and we need to showcase some integration with Rightnow CX.I am trying to create Navigation Section AddIn which consumes...
View ArticleDescription field on Audit Log of an Incident
Topic by Melissa RileyContentHi. I've looked through the Connect UG and can't find this one. Is it possible to set the Description field for an entry in the Audit Log of an Incident via the...
View Articlefind Local Machine IP address from server. (1 Comment)
Topic by hitesh metkariContentHi ,I want to find local machine ip address /os user name by using trgger (on table).I used sys_context but it gives server machine ip address. please check my code...
View ArticleConnect API handling of empty string for Product Level 2
Topic by JWAttempting to create an “Answer”, and setting the “answer.Products” value to a known product ID (prod level1) & an empty Product version (prod level2). (NamedIDHierarchy() that contains...
View ArticleUnable to get contacts by email address via the API (2 Comments)
Topic by Bryan ScarboroughHello, I am trying to retrieve a contact's id number based on the contact's email address. In our system, we allow multiple contacts with the same email which is what i...
View ArticleSynchronizing RightNow Account to my local DW (1 Comment)
Topic by Fabio PersicoHi,hello to anyone, I am new to this forum and new to the RightNow technology. I hope is the right choice for my client.My customer is thinking to integrate his Oracle RightNow...
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