Getting "Invalid input for custom field menu" when creating an incident via the API (4 Comments)

Content

We are on CX Cloud Service February 2013 SP4 (build 123 – 09/18/2013 23:27)

Here is the full text of the error:

{"Cannot save/update: Incident(ID=0): \nInternal Error - Pair Error\n Pair Chain: \n Description: Invalid input for custom field menu id: value=0, cf_id = 49, col_name=c$new_feature\n\nWhile performing create on Incident"}

I've combed this forum and cannot suss out anything new to try that I haven't already tried on my own. We use lots of Custom Fields, and we have created some custom menu items to track complaints related to new product features. This has been working fine until we added a new one last week. We started getting this error and when we deleted the new custom field the API started working again. To be clear, the new menu already has 22 items. This error happens when we add a 23rd item.

Has anyone something for me to try? I can post our .NET C# code if that will help.

Code Block

 public string CreateIncident(Incident incident)
        {

            string incidentID = String.Empty;

            RIncident newIncident = new RIncident();

            //Populate the subject field on the Incident object
            newIncident.Subject = incident.Subject;

            //Create an IncidentContact to add as the primary contact on the new Incident
            IncidentContact incContact = new IncidentContact();
            incContact.Contact = GetNamedID(incident.ContactId);  
            newIncident.PrimaryContact = incContact;

            newIncident.Queue = GetNamedID(incident.Queue); 

            newIncident.StatusWithType =  new StatusWithType();
            newIncident.StatusWithType.Status = GetNamedID(incident.Status); //Unresolved = 1, Resolved = 2

            Thread thread = new Thread();
            thread.Text = incident.Thread;
            thread.EntryType = GetNamedID(Convert.ToInt32(IncidentSettings.EntryType)); 
            thread.action = ActionEnum.add;
            thread.actionSpecified = true;
            thread.Channel = GetNamedID(Convert.ToInt32(IncidentSettings.Channel)); 
            newIncident.Threads = new[] { thread };

            GenericField customField_reportedBy_username = CreateGenericField("reported_by_username", incident.ReportedContact.Handle);

            GenericField customField_reportedBy_matchuid = CreateGenericField("reported_by_xxxxxx", incident.ReportedContact.UserId.ToString());

            GenericField customField_reportedBy_email = CreateGenericField("reported_by_email", incident.ReportedContact.Email);

            GenericField customField_racContent = CreateGenericField("rac_contents", incident.Thread); //copy threads to a custom fields so bad words can be parsed

            GenericObject customFieldsc = new GenericObject();
            customFieldsc.GenericFields = new GenericField[4];
            customFieldsc.GenericFields[0] = customField_reportedBy_email;
            customFieldsc.GenericFields[1] = customField_reportedBy_matchuid;
            customFieldsc.GenericFields[2] = customField_reportedBy_username;
            customFieldsc.GenericFields[3] = customField_racContent;

            customFieldsc.ObjectType = new RNObjectType();
            customFieldsc.ObjectType.TypeName = "IncidentCustomFieldsc";

            GenericField cField = new GenericField();
            cField.name = "c";
            cField.dataType = DataTypeEnum.OBJECT;
            cField.dataTypeSpecified = true;
            cField.DataValue = new DataValue();
            cField.DataValue.Items = new GenericObject[1];
            cField.DataValue.Items[0] = customFieldsc;
            cField.DataValue.ItemsElementName = new ItemsChoiceType[1];
            cField.DataValue.ItemsElementName[0] = ItemsChoiceType.ObjectValue;

            newIncident.CustomFields = new GenericObject();
            newIncident.CustomFields.GenericFields = new GenericField[1];
            newIncident.CustomFields.GenericFields[0] = cField;
            newIncident.CustomFields.ObjectType = new RNObjectType();
            newIncident.CustomFields.ObjectType.TypeName = "IncidentCustomFieldsc";

            //Build the RNObject[]
            RNObject[] newObjects = new RNObject[] { newIncident };

            //Set the processing options
            CreateProcessingOptions options = new CreateProcessingOptions();
            options.SuppressExternalEvents = false;
            options.SuppressRules = false;

            //Invoke the Create Operation
            try
            {
                RNObject[] results = _client.Create(clientInfoHeader, newObjects, options);
                incidentID = results[0].ID.id.ToString();
            }
            catch (Exception ex)
            {
                DebugRepo.Log(Debug.MsgType.Exception, Debug.SeverityLevel.Fatal, string.Format("xxxxxxxxxxxxxxxxxxx xxxx {0} in CreateIncident", incident.RacID), ex);
            }

            return incidentID;
        }

Getting "Invalid input for custom field menu" when creating an incident via the API (4 Comments)

Content

Code Block

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