Is SSO via SOAP possible?
Topic by Walter KampContentHi all!We're developing a tool that communicates with RightNow via SOAP. The customer now wants to implement SSO/SAML, to make sure agents don't have to login manually when...
View ArticleOPA to RightNow - conditions on actions
Topic by Jonathan WatsonHello the RightNow forum, this is my first ever posting here! I'm an OPA person and certainly not an expert in RightNow. I have recently seen the following request: an embedded...
View ArticleOpen the Custom Report By Name (1 Comment)
Topic by Ganesh RajuHi guys,I have scenario to open the custom report using its name.Now i am able to open the custom report using its Id as mentioned below, which is well and good, but i need to open...
View ArticleGenesys CTI Integration
Topic by santosh patilContentEveryone,Is anybody has experience of integrating Oracle RightNow with Genesys CTI for voice interactions managment?Please send the documentation. ThanksSantosh Patil...
View ArticleIssue of AddIns disappearing intermittently
Topic by Suresh Kumar TContentHi, We have created an addin for Dashboard which we have uploaded to AddIn Manager and dragged it on a dashboard report. Once login, it shows but when we re-login after...
View ArticleFilter answer report by product id with CONNECT API. (2 Comments)
Topic by Kazuyoshi TakahashiContentHi I want to filter answer report by product id with CONNECT API. I wrote the code as below. initConnectAPI(); $status_filter = new...
View ArticleImplementing virtual assistance in Oracle rightnow (5 Comments)
Topic by Sanal SanHi All,I am new to Oracle RightNow. I would like to know how to implement 'virtual assistance' in RightNow. Can you provide any documents or links that could help me to implement this...
View ArticleHow to display 3 Pie charts in a single report?
Topic by Pramod KumarHi, I am exploring on the reports in Rightnow. I need to display 3 pie charts in the same report. Is it possible to display all the 3 Pie charts in the same report? If so please...
View ArticleAddins for Analytics for External Data
Topic by Vivek GoelI need to get external data in the reports and for this I have developed an addin using the sample code given in Analytics for External Data but whenever I am going to deploy this...
View ArticleROQL Query execution place (1 Comment)
Topic by Chidambaram ChidambaramHi, Is it possible to execute ROQL Query in Agent desktop. If answer is yes, then provide me place where to execute.
View ArticleAdd the header and footer section in the Report
Topic by Pramod KumarHi,I am creating some reports. in that i need to display the headder and footer sections. Even i am putting, i am unable to see that both sections in the report. Can any one help...
View ArticleRightNow .NET Add-In - get logged in user info and trigger on read operations
Topic by Arvi RajaHello All Wanted to know if following is possible1. From .NET Add-In control can we get who triggered the read/create/update or delete operation on account object?say agent named...
View ArticleWhat is the optimize way to change Interfaces for a User?
Topic by Timothee de ValenceHi,I have a problematic of navigation optimization for a user who are assigned to multi interfaces. Each interface has its own language of utilization (US/FR/IT/...).The...
View ArticleAnalytics Report Definition
Topic by Ahmad GhaznawiHello,What is the easiest way to mass check if a particular field is being used in Analytics Reports?Using the Support Console it is possible to right click on a report and...
View Articlethe file does not contain any valid add-ins (7 Comments)
Topic by MariaHello All!!I'm deveopment my first add in .NET application.I follow all steps from file: connect_addin_framework_getting_started_guide.pdf But, in the last step, when I try to add the...
View ArticleGet Contact lists by Contact object
Topic by Bishnu PaudelHi all,I am just trying to get a list of contactList objects where a contact is added. In the code, the secondary contact is already in one list and I am trying to grab the name...
View ArticleUpdating Custom Menu Field items via SOAP (1 Comment)
Topic by Bastiaan van der KooijContentHello,I was wondering if it is possible to update (CRUD) menu items in a custom menu field of a standard object via SOAP. Updating menu fields of custom objects is...
View ArticleAdd a menu item to a menu type custom field
Topic by Emanuele RossoHi,I'm developing a procedure to add menu items to a custom field "Modality" of the standard entity Incident. I try create a generic object with name...
View ArticleHow to integrate ATG with right now
Topic by Surya ReddyQuestion:Hi All,I am using ATG 9.1.I wanted to integrate with Right noe.I am very new to right now.Could you please help me with some information.Where do I need to start. Thank you...
View ArticleAddins for Analytics for External Data (1 Comment)
Topic by Vivek GoelI need to get external data in the reports and for this I have developed an addin using the sample code given in Analytics for External Data but whenever I am going to deploy this...
View Article