Getting Incident Note values (4 Comments)
Topic by Ross CrockettContentHello,I am trying to get some Notes from an Incident. The Note is added by a Rule via a "Append Response Template to Notes Field". When it adds it adds the user as...
View ArticleSending an email from an add-in (5 Comments)
Topic by Douglas CahillI'm looking for a way to send an email through an add-in. My need is to send emails to select people whenever certain data on a Task changes. Is there a way to send the email...
View ArticleSetting Answer Expiry date to null
Topic by James HarrisContentHi, I have been trying to set the Answer.ExpiresDate to null without success using an Addin and Connect Web Services. I am using the sample code and can successfully set...
View ArticlePrevious Valuse of RightNow Objects
Topic by Yogesh J SHi,I have a CPM for contact update, through which i need to check exactly which field is get updated. I need to save the previous and current values of the edited field in a custom...
View ArticleSend Outgoing emails to all Contacts associated with Incident (1 Comment)
Topic by Ketan Chaudhari Hi All,We have a requirement to send auto emails from RightNow to all the contacts associated with Incident.In RightNow, by default email can be sent to Primary Contact of the...
View ArticleCustom Process Model Update Test Harness
Topic by JustinContentDoes anyone have a sample of successfully setting up a test harness to check for the change of a field value when the action is an update? I have tried building a test harness and...
View ArticleCall integration when save an Incident. (4 Comments)
Topic by Bruno VasconcellosHello person, okay? I have a question: I want to 'call' an integration at the time I saved an incident. When I click save the workspace, must call the code that 'get' some...
View ArticleHow do you debug PHP scripts in RightNow? (2 Comments)
Topic by Bishnu Paudelhi All,I would like to know if there is a better approach of debugging than using print and var_dump for PHP script stored in CPM or Custom script files.Any better techniques out...
View ArticleGenesys CTI Integration (1 Comment)
Topic by santosh patilContentEveryone,Is anybody has experience of integrating Oracle RightNow with Genesys CTI for voice interactions managment?Please send the documentation. ThanksSantosh Patil...
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[Add-in API] GetOptlist - Bug or feature?
Topic by SalvatoreContentI developed and tested an add-in on our UAT environment and it is working properly, but when I deployed on the Production environment, I discovered a weird...
View ArticleMove marketing activity (in ma_trans table) from one contact to another.
Topic by Bishnu PaudelHi all,I am writing a CPM handler to merge 2 duplicate contacts. So far everything (like phone number, address...) associated with secondary contact except marketing activity is...
View ArticleAbility to set UpdatedTime in Custom Process Test Harness
Topic by JustinContentI need to see if there is a new attachment in the custom process model that I am writing. My plan was to get the list of file attachments from both the current and previous...
View ArticleHow to link more than two custom field values to a url as the parameters
Topic by Pramod KumarHi,I am facing a small issue in linking the custom field with the button. I can link one custom field value to the url to pass as a parameter. Now i want to give more custom field...
View ArticleWSDL Woes ~ Strange error that stops development before we can begin
Topic by Billy ClarkHello all, I have a problem when connecting to the WSDL address. I'm using Visual Studio currently, but even SVCUTIL is giving me errors. I'd really like to start a project...
View ArticleGet incidents in PHP via report
Topic by Lukas MusalekContentHello,We have a problem with getting data from analytics report. I tried to get some data from analytics report via PHP (portal), but If I try to get some data from...
View ArticleIncident File Attachment Access in ConnectPHP (6 Comments)
Topic by Mitchell WelchContentHi All,I have been having some trouble accessing file attachments on incident object using the connectPHP API version 1.2 in the November '12 version of RN. Basically what...
View Articleprocedure not working
Topic by deepa vContentPROCEDURE INSERT_BULLETIN(ip_BULLETIN_TITLE IN VARCHAR2,ip_CONTENT IN VARCHAR2,ip_COM_CD IN VARCHAR2,ip_PHONE_NO IN VARCHAR2,ip_EMAIL IN...
View ArticleHow to build Add-in without interface appearance? (1 Comment)
Topic by Tielin XuI went through the add-in sample code, they are all interface related, such as menu, button, etc. I am researching to add Add-ins without interface, like some process doing automation...
View ArticleRetrieving Incident with Thread entries via RightNow Object Query Language (5...
Topic by James GilbertContent Hi,I'm using RightNow Connect on version Nov '10.I am trying to retrieve a list of incidents that include thread entries, and I have specified the thread object on the...
View ArticleMass update of custom field of Contact (1 Comment)
Topic by anurag mittalI need to update a single custom field of 5 lakh record of Contact. Any advise what is the best process to do it??Currently I am doing it with ConnectPHP and committing it after...
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