Exposing File Attachment URL (25 Comments)
Topic by Pathaksa TongpitakContentI'm trying to fetch the File Attachment URL of a Contact but it returns an empty value.However I do get a value when I fetch the ID.Am I missing something?Code...
View ArticleSchedule Batch Data Import
Topic by Phaniraj AgarwalHello Everyone,We want to schedule the data import process in oracle rightnow cx. To get this done, I need your help on how to schedule the data import process for custom...
View ArticleCustom Process - unchanged custom Field visibility issues (NULL) (5 Comments)
Topic by Kevin BrowneHello,I'm building an audit log which will be used to log changes to Contact custom fields to a Custom Object. The script is a Custom Process script, running on the...
View ArticleTest CX wsdl in SOAP UI (1 Comment)
Topic by Mohana Gopal SelvamHi,I tried to integrate Siebel and Rightnow CX for that I have tried CX wsdl file in SOAP UI.When I tried the following, I got the Security error message like Username token...
View ArticleLDAP Integration (7 Comments)
Topic by MariaHi,How can I Integrate the Agent (Console) login with LDAP "Active Directory"Is There information or tutorial about that? Thanks a lotMaría
View ArticleBeginner in RightNow (2 Comments)
Topic by Sreelash SContentHi,I am a newbie in using RightNow services. We have a requirement to fetch the contact details from CRM and display in an iOS application. We are using objective C for iOS.We...
View ArticleRightnow CX integrate with Fusion CRM
Topic by Mohana Gopal SelvamHi All,Any one has a sample code or document for Rightnow integrate with Fusion CRM. ?Thanks,Mohan
View ArticleCustom field constraint and Soft delete
Topic by Ross CrockettContentHello, We have two questions regarding functionality in RightNow. Note our current production version is 12.02 but soon it will be 13.11 if that changes the response. 1. Is...
View ArticleIs there a way to send an email after contact has been updated? (1 Comment)
Topic by Eric Den HollanderWe're using Connect PHP to update some Contact information. Is there a way to send an email to the Contact saying that certain information has been updated?
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Rules for Answers (1 Comment)
Topic by T GregoryContentI am trying to create two rules that are fired when:an answer is createdan answer is edited...and sends an email to the admin (me).What's the best if condition (Answer.Status,...
View ArticleExternal website content Search for https sites
Topic by Vinoth AContentHi, I want to do a external search for https://www.example.com, I have configured the External Search Configuration as per the link given below.url :...
View ArticleIntegration of RightNow to Oracle E-Business Suite
Topic by Ketan ChaudhariHi,We are doing a PoC in which we need to integrate RightNow with Oracle E-Business Suite.We are using Custom Process Method (configured through Process Designer) to trigger the...
View ArticleLaunch Script based on Script ID custom field in incident
Topic by Bastiaan van der KooijContentHello,I have been searching, but so far no luck. What I need is the ability to launch a script from a workspace or workflow based on a script ID that is in an...
View ArticleExternal Event Samples/Code? (12 Comments)
Topic by Reynard ChanContentHi Everyone,I'm looking to trigger an external event in the business rules.However, there's not much documentation on it.Was hoping to call a PHP script that updates an...
View ArticleIOexception Error: no protocol:nullnull%2000:00
Topic by albert huaContentHi there,I have a strange situation. My java app using RightNow SOAP is running perfectly on my local PC using eclipse IDE. However, when I export the jar file and deploy onto...
View ArticleMultiple Agents Custom Object (1 Comment)
Topic by Charles LicklyGood Day Everybody, I am trying to build a custom object to support the following scenario and I'm fairly new to custom objects and seem to be having a 'devil" of a time. I want...
View ArticleSSL certificate of RightNow application
Topic by Niharika PuvvadaContentHi, We are trying to implement SSO using SAML 2.0 , making RightNow as an Identity provider , We have created Identity Assertion provider instance of RN in the Service...
View ArticlenEEd help on escaping the "&" symbol during data transter between RightNow...
Topic by Gurpreet SinghOur RightNow and TTTS are linked. whenever user gives two phone numbers With "&" the data parser from TTTS end rejects it. my Question is how can i escape this "&" symbol...
View ArticlePeopleSoft integration with RightNow
Topic by Narayana SwamyHi,We have a scenario to integrate RightNow with PeopleSoft CRM to push chat transcripts from RN to PS CRM. Anybody tried any integration Peoplesoft CRM and RightNow? Pls...
View ArticleBest batch insert / update method (2 Comments)
Topic by Walter KampContentWe have to batch insert/update >50.000 contact records into RightNow and we don't have the contact.c_id in the external system.This needs to be done:1. Check if the email...
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