how to invoke WSDL operation through SOAP UI (4 Comments)
Topic by Prabhat RanjanHi I am new for the RightNow WebService API for SOAPCan anybody help me how to invoke the operation through SOAP UI.When i try to invoke the "Create" operation through SOAP...
View Articleinserting data into rightnow through batch processing (1 Comment)
Topic by saitej kurapatiHi, is there any possibility to insert data into rightnow database through webservices(SOAP API) from external system(Supports SOAP API) which can be done in batch...
View ArticleExposing File Attachment URL (23 Comments)
Topic by Pathaksa TongpitakContentI'm trying to fetch the File Attachment URL of a Contact but it returns an empty value.However I do get a value when I fetch the ID.Am I missing something?Code...
View ArticleHow to send email from Custom Process
Topic by Suresh Kumar THi, I have an requirement wherein I need to send Email from PHP Custom Process Script. Is there any default Email facility in RNT or do we need to include the external PHP...
View ArticleIntegration between Rightnow CX and Eloqua
Topic by Mary SmithHi Folks, We are having a scenario where the incident information in Rightnow CX is to be sent to Eloqua and update the contact details in Eloqua. Questions:-1) How to consume the...
View ArticleIntegration between Rightnow CX and Eloqua
Topic by Mary SmithHi Folks, We are having a scenario where the incident information in Rightnow CX is to be sent to Eloqua and update the contact details in Eloqua. Questions:-1) How to consume the...
View ArticleBypassing authentication of file manager (1 Comment)
Topic by praneeth kuppaI have uploaded a a sample program into the custom scripts of the file manager in verbatim from the documentation for creating a contact.The documentation explicitly mentioned...
View ArticleRequest: SOAP examples of Custom Objects (8 Comments)
Topic by Stephen PickettHello,It would be extremely useful if you could post some examples of Custom Objects and how they would be utilised via SOAP. It is very difficult to work out from scratch how...
View ArticleCreating CustomFields using SOAP / PHP (1 Comment)
Topic by RoyContentI've given up on trying to populate a custom object, instead we are now trying to fill a custom field... but for some reason the DataValue field isn’t being populated. Here is my...
View ArticlePlease help - Attempting to use Soap XML request to Create Custom Object data...
Topic by Heath LangreckContentHas anyone successfully done a create of RightNow custom objects data using XML request? Are there any examples (sample code)? I have used the RightNow documentation...
View ArticleConcurrent Sessions using SOAP API (1 Comment)
Topic by anubhav singhHello, I am using Account based authentication and passing wsse security in soap header. It works fine for couple of days and then start throwing security header missing...
View ArticleCustom Process - unchanged custom Field visibility issues (NULL) (4 Comments)
Topic by Kevin BrowneHello,I'm building an audit log which will be used to log changes to Contact custom fields to a Custom Object. The script is a Custom Process script, running on the...
View ArticleROQL DISTINCT returns duplicates
Topic by Nick ShlyakhovyyContentHello,i'm having a problem with query returning duplicate values (although DISTINCT is there):SELECT DISTINCTContact.ID,Contact.Phones.PhoneList.NumberFROM Contact I...
View ArticleSOAP fault (11 Comments)
Topic by Felipe Pedroso de CamargoContentHi all.I am new with RightNow development and I'm studying integration of RightNow and other systems. Well, I used the samples provided by documentation:...
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Unable to Set Group Filter on Report Using SOAP API
Topic by Brian HoulihanContentI am able to successfully run reports and set normal filters using the SOAP API. However, I am not able to set a Group Filter.The code below works fine when I have it...
View ArticleUsing Soap RightNowSyncPortClient.GetValuesForNamedID() method to retrieve...
Topic by Dan CorithContentThe objective is simple but my results have varied to say the least. I'm trying to pull a list from a Custom Field type Menu. Inside of RightNow, if I select Configuration...
View ArticlePublishing web service (newbie question) (4 Comments)
Topic by LornaHi,I'm a complete .NET newbie! I've working with Java in the past and I managed (with A LOT of help from the samples in the documentation to create a working web service. It sets it up as...
View ArticleCan we use same Oracle Policy Automation hub for different Oracle RightNow...
Topic by santosh patilContent We are having OPA hub which has been configured to create rules and use for one Oracle RightNow Site.Can we use the same hub(data services) for multiple sites such as...
View ArticleReports that can be edited on the Customer Portal? (4 Comments)
Topic by Ciarán McGowanContentHi all, I have been asked to build a report that can be viewed on the CP by customers that are able to edit a value in the report. I'm not sure if it's even possible but...
View ArticleCustomer Portal: Download attachment through report
Topic by Ciarán McGowanContentHi all, I have a report where users can view all their open Tickets etc through the customer portal but they have requested that they would like to be able to download...
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