Topic by Ross Crockett
Content
Hello,
We have two questions regarding functionality in RightNow. Note our current production version is 12.02 but soon it will be 13.11 if that changes the response.
1. Is it possible to get one of the custom fields on the Contact object set to be a unique field with a constraint (e.g. similar to username, email)? This would be helpful for us to setup the subject for contact SSO using SAML as described in the Nov 2013 documentation under Core Features > SAML 2.0 Open Login > Logging in to Oracle RightNow CX using external identity providers > Setting up single sign-on using an external identity provider > Identifying the SAML subject for contact login.
2. Is it possible to do a soft delete on a Contact object from the CX console or one of the Connect APIs? Ideally you could set them as 'deleted' with out physically deleting them and all their data would be read only to everyone.
Thanks