How to connect RightNow through proxy server (8 Comments)
Topic by NarendraI want to connect RightNow using APIs through proxy server. Wherever Connect request goes to RightNow CRM it should go through proxy server. Is there any configuration or APIs to...
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Extension Bar AddIn and Live Media Bar
Topic by Yiğit DemirbaşContentHello,We have been using third party software based VOIP IP PBX phone system and we have created an extension bar for its client side interaction and integration with...
View ArticleSending an input XML file from RightNow to JMS queues in weblogic server
Topic by Swati NadimpalliContentHiIs it possible to send an input XML file from RightNow to JMS queues in weblogic server? Thanks and Regards,Swati NadimpalliVersionNov 2013
View ArticleCan Custom Scripts (in reports) access RNCPHP?
Topic by Iain McKayContentI was wondering whether Custom Scripts (those in reports, under 'Level') can access RNCPHP ? It seems to me that they can't, as any reference to "use RightNow\Connect\v1_2 as...
View ArticleCreating additional Contact Notes in Custom Process (1 Comment)
Topic by kahelfrichContentI'm working on some custom process code to update some fields when a contact is updated, and I'm running into a snag.Under certain circumstances, I want to add a note to the...
View ArticleHow to set a NAMED_ID by its Name (not by its Id) using SOAP (4 Comments)
Topic by Eric Den HollanderHi, I'm trying to write a SOAP message that will update a NAMED_ID object by its Name (as opposed to its ID). I know I can do this by its id, for example to set the...
View ArticleIOexception Error: no protocol:nullnull%2000:00 (1 Comment)
Topic by albert huaContentHi there,I have a strange situation. My java app using RightNow SOAP is running perfectly on my local PC using eclipse IDE. However, when I export the jar file and deploy onto...
View ArticleRequestErrorFault: Could not find property for given key
Topic by albert huaContentHi there,Anyone knows how to fix the following error:RN Integration RequestErrorFault: Could not find property for given key: c$student_ind While processing...
View ArticleTrack an error in Batch Request
Topic by Emanuele RossoI must develop an integration procedure to load contacts. After submitting a batch request I would be able to find the contact in error (if procedure cannot load a contact). I...
View ArticleConnect from external site using PHP (8 Comments)
Topic by Thositha RanawakeHi - I'm pretty new to RighNow. Actually just born to RightNow world :) I'm reading the documentation for PHP at the moment.My requirment is to pull support documents to and...
View ArticleAccessing message base from add-in
Topic by Shellie RobertsonHello! I've created an add-in with label text that is stored as config verbs. I'd like to change this to a message base so I can change the text in one place instead of on...
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Creating an Add Parent Organisation Add-In
Topic by Matt DoveContentHi all, we are currently trying to create an Add-In that will allow a user to add a parent Organisation, rather than add a child Organisation as is standard RightNow...
View ArticleRNCPM's - only triggering on GUI changes in the console ? (3 Comments)
Topic by Iain McKayA fundamental question.. Do Custom Process Models trigger on the update, creation or deletion of standard and custom objects when those amendments have come from the SOAP API, from...
View ArticleDesktop Addins creating an IContact2ContactList item to add a workspace...
Topic by Adam DarbyshireContentHi Everyone, I'm still new to the C# side of RightNow so forgive me if I overlooked something very basic.I'm working on an addin to add a contact to a list(or several) by...
View ArticleLinking of Add-In to the custom field in the RightNow console (1 Comment)
Topic by Pramod KumarHi,I have created a custom field under the incidents table and have used it on the customer portal in the feedback page. So i get a value from the customer through CP which gets...
View Article[Custom Process] Multiple Object Event Handler in the same Entity
Topic by Vignesh KasargodContentHi Friends, I have an Object Event Handler (custom process script) getting triggered during the Create and Update event on the Incident entity. Now, I have a new...
View ArticlePassing on RightNow data to another 3rd party software
Topic by Matthias HintnerHi,We are using PTA to pass on some customer details from our database into the RightNow console. Now we want to extend this and pass some of this data on to another 3rd party...
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Remove 'Add as text' link on search knowledgebase report using add-ins (1...
Topic by PavanSatish AnnavarapuContentHi There, I'm trying to create an add-in to remove 'add as text' link on search knowledgebase report on chat/incident workspace. Is there a way to access the...
View ArticleQuery to Fetch Profile List and Custom Objects.. (1 Comment)
Topic by DhanaHi guys, It will be great if someone share the way to fetch the following informations from RNT CRM: 1) How to fetch the list of profiles in my RNT CRM using query. I tried to query...
View ArticleHow to connect RightNow through proxy server (9 Comments)
Topic by NarendraI want to connect RightNow using APIs through proxy server. Wherever Connect request goes to RightNow CRM it should go through proxy server. Is there any configuration or APIs to...
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