Best batch insert / update method (2 Comments)

Topic by Walter Kamp

Content

We have to batch insert/update >50.000 contact records into RightNow and we don't have the contact.c_id in the external system.

This needs to be done:

1. Check if the email address exists in RightNow and retrieve the contact.c_id which can be used for step 2 and 3.
2. If it exists, update the record.
3. If it doesn't exist, create the record.

Questions:
Can step 1 be done in a batch operation?
Is there an UPSERT function instead of UPDATE and INSERT? And when we use this, can we skip step 1?

Thanks,

Walter Kamp
walter@wesquare.nl
+31646327369

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