Topic by Charles Lickly
Good Day Everybody,
I am trying to build a custom object to support the following scenario and I'm fairly new to custom objects and seem to be having a 'devil" of a time.
I want to create an object that is linked to an incident but which allows me to Add Staff Accounts (ie associate them to the incident itself through the custom object)
Then I want to modify the "Inbox" report to show Incidents that the agent is "Assigned" or any incidents that the custom object has their Account ID associated to. This could be two different reports if need be.