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Update error on Incident
Topic by Pramod VContentHi All,I have created a import using custom script, but I have been facing many hurdles so far, just wanted share some one of them and see if any of you have a remedy/solution...
View ArticleScreen pop up port and Agent external port
Topic by Pramod VContentHi All,I have been configuring CTI but I have some questions regarding this, hope you can give me some answers:What is the difference between EXT_CONSOLE_WS_PORT and individual...
View ArticleHow to format Analytics filter date value in JSON for REST Api (6 Comments)
Topic by Tony WilliamHi allI have a requirement to get all the incidents created between two dates using REST api for integration purpose, I am stuck with adding the between value in the post JSON and...
View ArticleAn ID or LookupName must be provided While processing Custom Object Destroy()...
Topic by Steve FlynnContentI am getting the following error message when I try to delete a row in a custom object:An ID or LookupName must be provided While processing Custom Object Destroy()Here is my...
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How to provide System Attribute value in SOAP XML Request? (3 Comments)
Topic by Shreyas PandhariContentHello,Requirement is to create a contact record and while creating a contact record there is one date type system attribute to be populated. Below is the Request and...
View ArticleSOAP Request without Security Header
Topic by Geetha AmruthaContentHi All,Is it not possible to execute a XML request in SOAP UI without Security Header?By giving the username and password in the authorization section?I tried the same by...
View ArticleTLS 1.0 Deprecation Issue (4 Comments)
Topic by Seethalakshmi SI ran the TLS 1.0 Log Scanner tool and the result shows that is there TLS 1.0 traffic in the "Chat API Calls and "Custom PHP " What are the next steps to follow in order to...
View ArticleDate related issue - 01/01/1970
Topic by chidambaram CTI pull the data from third party in the XML format and push those data into service cloud using console app.I have created Contact custom attribute date field(DOJ). Min limit is...
View ArticleOracle Service SOAP API (7 Comments)
Topic by Farhad PagdiwalaContentHello: We're integrating our Oracle EBS with Oracle Service Cloud using Cast Iron integration tool. The Service Cloud SOAP has several APIs such as Create, Update,...
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SOAP API - use unique String to get NamedID (3 Comments)
Topic by albert huaContentHi there,I am trying to get the NamedID from a unique string: "Australia" that exists in the Country table. Unfortunately, it throws an "Invalid ID" exception. See the code...
View ArticlePHP to connect to a External Database (2 Comments)
Topic by Lider TecnicoIt is possible to use PHP to connect to a External Database in RNow Framework? Even based in CI a lot of CIs functions seems not working at all. Such...
View ArticleConnect REST analyticsReportResults 500 error (3 Comments)
Topic by Joel AsaadContentWhen running an analyticsReportResults request we have seen sporadic failures with the Connect REST API. The REST API returns an HTTP 500 code and the error message does not...
View Articlehow to save task first on save and save&Close button click on incident...
Topic by Prasad MokkapatiHi All,when a user attempts to save or save and close the incident and the status is NOT solved and there is NOT an active (non-complete) task associated with the incident–...
View ArticleHow to include SSL Certificates in CURL
Topic by Mattia CaputoContentHi,I am developing a PHP custom script, stored in the File Manager, that performs a REST request via CURL with SSL certificates.The CA bundle path is...
View ArticleKnowledge Foundation API - Always getting null results following...
Topic by Ramy NATOURContentHello everyone,I'm currently implementing a controller which will use the smartAssistant and return its suggestions to a third party program.As I followed the tutorial in the...
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REST API - Working Cross Domain JavaScript Example? (3 Comments)
Topic by Carl BramblettContentHi all,I am familiarizing myself with the REST API, and it seems very robust. However, I'm noticing that CORS are not enabled, and that basic authorization fails in JSON....
View ArticleROQL query - calculate "user access" access mask
Topic by Kurt HelfrichContentI have a case where I'm trying to get a count of new or updated answers for a page where customers can click a link related to a product or category that they added to...
View ArticleSave a child editor/Task before clicking on Save in ribbon
Topic by pavan kethaHi I am opening a new activity "followup" from incident workspace.I filled the required fields in task and clicked the green tick button instead of save on ribbon.I got the new task...
View ArticleError while loading the Connect Knowledge Foundation library in a controller...
Topic by Riya GoelContentI am getting the following error while loading the Connect Knowledge Foundation library in a controller:Fatal error: Unknown: Cannot use output buffering in output buffering...
View ArticlePHP error on incident create post upgrade to feb 2017 (9 Comments)
Topic by David LummContentHi folksHere's a strange one for you; hopefully, someone else has had something similar happen to them.We've just upgraded our system to February 2017 from May 2016 and we're...
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