Integration through ICS (1 Comment)
Topic by Dev AdityaContentHi All,It might be a basic question but it is really creating problem to me. Actually, I want to integrate OSvC to CRM OD through ICS such that incident creation will be...
View ArticleUse ROQL to get AnalyticsReport with a specific Column (9 Comments)
Topic by Bastiaan van der KooijContentI am trying to get AnalyticsReports back in ROQL with a specific Column Name, like so; SELECT * FROM AnalyticsReport WHERE AnalyticsReport.Columns.Heading =...
View ArticleNot able to generate webservice proxy from oracle JDeveloper for Service...
Topic by Chaithanya Kumar VeeravellyHi,When I try to generate webservice proxy for Service Cloud webservice using oracle JDeveloper I am getting following...
View ArticleKA REST API
Topic by Ammar AldaffaieContentHi, I'm new to the REST API and I like to use C# to update some articles.I did read the documentation and it is little advanced to me, my questions is anyone can provide...
View ArticleHow to resolve SSLHandshakeException?
Topic by Shreyas PandhariContentHello,We are trying to invoke OSvC web service from JDeveloper but we are getting SSLHandshakeException upon invoking the service.:Exception in thread "main"...
View ArticleRemoving log files (6 Comments)
Topic by JJHi,Is it possible to remove log files i.e. deploy, debug or webdav logsThanks
View ArticleSuddenly our external event contact update stopped working
Topic by AmanContentPlease see the attached error message - any help is appreciated what could break this ? we did no changes in the site, it was working before. Code Block Internal Error File:...
View ArticleQuery WHERE Threads.Text
Topic by jraynorContentAnyone have any idea how I can query Incidents by the text of a thread. I know that I would also have to include certain parameters such as a date range or something else to...
View ArticleScheduling a recurring job in service cloud (3 Comments)
Topic by Venkat TanneruHi,We have a requirement to schedule a file manager script to be executed at a regular frequency. Filemanager PHP script will be used to delete the records from a custom object....
View ArticleAudit Log for field changes in service cloud
Topic by Venkat TanneruContentHi,We have a requirement to see the list of changes/modified happened on a specific record. Standard audit log doesn't shows the field name details. Is there a way to view...
View ArticleDB API Error: Optimising the memory utilisation of Custom script (3 Comments)
Topic by Pramod VContent Hi Fellaws,I had developed a custom script to import massive data records(about 7K) from several other systems.The problem here is "optimisation". I get the following...
View ArticleService Cloud integration with Onpremise BI publisher
Topic by Venkat TanneruHi,Can you please let me know if someone has tried to integrate service cloud with Onpremise BI publisher? If yes, can you please share the approach that was followed?With...
View ArticleSave a child editor/Task before clicking on Save in ribbon (1 Comment)
Topic by pavan kethaHi I am opening a new activity "followup" from incident workspace.I filled the required fields in task and clicked the green tick button instead of save on ribbon.I got the new task...
View ArticleInvalid SAML Assertion while trying to call Rightnow Soap WS. Here is the...
Topic by Venkat TanneruContentInvalid SAML Assertion while trying to call Rightnow Soap WS. Here is the incoming xml for the sameFilexmlin25042.xml(3KB)
View ArticleUpdating Custom Object (4 Comments)
Topic by Pramod VContentCan't we update Custom Object using SOAP Web Services? I read in documentation that GenericObjects is only available for get operation, but not for update and create.Can anyone...
View ArticleSave SocialQuestion without changing UpdatedTime?
Topic by LornaContentHi,We have an annoying scenario where we want to update a custom field linked to a SocialQuestion objects in bulk. When I save the questions they all have a new Updated Time.We use...
View ArticleError while loading the Connect Knowledge Foundation library in a controller...
Topic by Riya GoelContentI am getting the following error while loading the Connect Knowledge Foundation library in a controller:Fatal error: Unknown: Cannot use output buffering in output buffering...
View ArticleAsync CPM can't access latest field (Contact) value (2 Comments)
Topic by Anuj BehlContentHi,I have an Incident update async CPM which executes through a business rule. The CPM is required to get the latest value of certain Incident fields and send them over to an...
View ArticleUpdate Asset in Service Cloud
Topic by Venkat TanneruWe have build custom Object and associated Asset to that Custom Object. Whenever status is changed on Custom Object we have to update custom Field on Asset Object. We didnt find...
View ArticleAccessing user chat logs using REST service (1 Comment)
Topic by Sachin JainHi All,How I can access user chat logs using REST services.I can access incident and then check for thread and then the chat script is available. Is there any better way to get the...
View Article