Update error on Incident

Content

Hi All,

I have created a import using custom script, but I have been facing many hurdles so far, just wanted share some one of them and see if any of you have a remedy/solution for the problems:

Facing an unique exception with no much details -
Cannot save/create: Contact: Unknown fatal error while saving/creating
Have detailed the code with try/catch block but all I get is this message. Not sure where I am going wrong.
Also facing another exception which states:Cannot save/update: Incident(ID=XXXX):Internal Error - Pair Error. I have some CPMs, biz. rules running on creation of Incident, Contacts and creation of Custom object.

I have identified these two links but no clear solution posted:

Link 1: http://communities.rightnow.com/posts/7acb8c9f62

Link 2: http://communities.rightnow.com/posts/10611e1a7d

I have also considered these issues:

PHP memory exception
Custom script length execution from browser
Committing after say 500 records

But no luck so far indecision

Some times I wish these problems could talk to me instead of throwing a numb exception wink

Any suggestions are welcome.

- VIP

Version

May 2016

Code Block

<?php
    require_once( get_cfg_var("doc_root")."/ConnectPHP/Connect_init.php" );
    require_once(get_cfg_var("doc_root") . '/custom/oracle/libraries/pslog-2.0.php');
    use RightNow\Connect\v1_2 as RNCPHP;
    $exception_array = array("Line no in the source file","Line no of the record","Exception message","Action required");
    ?><html><title>Marketing Campaign - Import contacts</title><head></head><body><form method="post" enctype="multipart/form-data"><label>Upload a CSV file to import contacts:</label><br/><br/><input type="file" name="fileToUpload"/><br/><br/><label>Enter your email to get exception records if any:</label><br/><br/><input type="text" name="email"/><br/><br/><input type="submit" value="Upload" name="upload"/></form></body></html><?
if(isset($_POST['upload']))
{
    if(file_exists($_FILES['fileToUpload']['tmp_name']))
    {
        if(($_FILES['fileToUpload']['size'] > 0))
        {
            $mimes = array('application/vnd.ms-excel','text/csv');

            if(in_array($_FILES['fileToUpload']['type'],$mimes))
            {
                try
                {
                    initConnectAPI('XXXXXXXX', 'XXXXXXX');
                }
                catch(Exception $error) 
                {
                    echo $error->getMessage();

                    $data = __LINE__.",".''.",".$error->getMessage().","."Please specify valid credentials for initConnectAPI()";
                    array_push($exception_array,$data);
                    exit;
                }
                $file = $_FILES['fileToUpload']['tmp_name'];
                $data = read_csv($file, DATA_DELIMITER);
                $temp_data = $data;
                $pl_namedValues = RNCPHP\ConnectAPI::getNamedValues("RightNow\\Connect\\v1_2\\PSA\\Languages");
                foreach($pl_namedValues as $namedID)
                {
                    $pLanguages[strtolower($namedID->LookupName)] = $namedID->ID;
                }
                $incident_queues = RNCPHP\Incident::getMetadata();
                $incident_queues = $incident_queues->Queue->named_values;
                $all_queues = array();
                foreach($incident_queues as $each_incident_queue)
                {
                    $all_queues[$each_incident_queue->LookupName] = $each_incident_queue->ID;
                }
                $incident_languages = array    ('HR' => 24,'CS' => 2,'DA' => 21,'NL' => 12,'EN' => 5,'DE' => 3,'HU' => 26,'IT' => 10,'PL' => 15,'PT' => 13,'RU' => 30,'SL' => 32,'ES' => 6,'SV' => 14,'TR' => 35);
                $pl_array = array('AR '=> 'AR_Arabic','BE' => 'BE_Belarusian','CS' => 'CS_Czech','DA' => 'DA_Danish','DE' => 'DE_German','EN' => 'EN_English','ES' => 'ES_Spanish','FR' => 'FR_French','HR' => 'HR_Croatian','HU' => 'HU_Hungarian','IT' => 'IT_Italian','NL' => 'NL_Dutch','NO' => 'NO_Norwegian','PL' => 'PL_Polish','PT' => 'PT_Portuguese','RU' => 'RU_Russian','SK' => 'SK_Slovak','SL' => 'SL_Slovenian', 'SR' => 'SR_Serbian','SV' => 'SV_Swedish','TR' => 'TR_Turkish','UK' => 'UK_Ukrainian');
                $QueryInterface = "Select ID , LookupName FROM siteinterface";
                $roql_result = RNCPHP\ROQL::query($QueryInterface)->next();
                $arr = array();
                while($row = $roql_result->next()) 
                {
                    $arr[$row['LookupName']] = $row['ID'];                    
                }
                $QueryInterface = "Select Country.ID, Country.LookupName from Country";
                $roql_result = RNCPHP\ROQL::query($QueryInterface)->next();
                $country_array = array();
                while($row = $roql_result->next()) 
                {
                    $country_array[$row['LookupName']] = $row['ID'];                    
                }
                $product = "SELECT ServiceProduct.ID from ServiceProduct";
                $product_result = RNCPHP\ROQL::query($product)->next();
                $product_array = array();
                while($row = $product_result->next()) 
                {
                    array_push($product_array,$row['ID']);
                }                

                $brand_array = array('AC' => 1, 'AP' => 2, 'DS' => 3);
                $interface_array = array('AC' => 'citroen', 'AP' => 'peugeot', 'DS' => 'ds');
                $incident_array = array();
                $sent_status = '';
                if($data)
                {
                    $returned_incident = createIncident($data,$brand_array,$pLanguages,$incident_languages,$pl_array,$interface_array,$arr,$country_array,$all_queues,$product_array,$exception_array);
                    if($returned_incident)
                    {
                        $sent_status = write_csv($returned_incident,$temp_data);
                        echo "Contacts Imported! An email is sent with attachment with newly created records with IDs!!";                    
                    }
                }
            }
            else
            {
                echo "Sorry, your file is not CSV format. Please upload a CSV file!!";

                $data = ''.",".''.","."Sorry, your file is not CSV format. Please upload a CSV file!!".","."";
                array_push($exception_array, $data);

                exit;
            }
        }
        else
        {
            echo "File is empty, please upload a file with data!!";

            $data = ''.",".''.","."File is empty, please upload a file with data!!".","."";
            array_push($exception_array, $data);
            exit;
        }        
    }
    else
    {
        echo "Sorry, No file uploaded. Please upload a file!!";
        $data = ''.",".''.","."Sorry, No file uploaded. Please upload a file!!".","."";
        array_push($exception_array, $data);

        exit;
    }
}

    function write_csv($incident_array,$data_read)
    {
        //Some code to send email with attachment
    }

    function send_email_with_exceptions($exception_array)
    {
        //Some code to send email with attachment on exceptions
    }
    function read_csv($file, $delimiter) 
    {
        $rows =    array();
        if($file) 
        {
            $CSVfp = fopen($file, "r");
            if($CSVfp !== FALSE) 
            {
                $is_skip = true;
                while(!feof($CSVfp))
                {
                    $data = fgetcsv($CSVfp, 1000, ",");

                    if($is_skip)
                    {
                        $is_skip = false;
                        continue;
                    }
                    else
                    {
                        if($data)
                        {
                            array_push($rows,$data);
                        }
                    }
                }
            }
        }
        fclose($handle);
        return $rows;
    }
    function createIncident($all_data,$brand_array,$pLanguages,$incident_languages,$pl_array,$interface_array,$arr,$country_array,$all_queues,$product_array,$exception_array)
    {
        $incident_array = array();
        $counter = 0;
        foreach($all_data as $data)
        {++$counter;

            $interface_string = $interface_array[$data[0]]."_".strtolower($data[1])."_".strtolower($data[12]);
            $interfaceID = (int)$arr[$interface_string];
            $login = '';
            $adress = '';
            $ContactID = '';
            $login = strtolower($data[0]) ."_". strtolower($data[4]);
            if($interfaceID == 0)
            {
                $msg = "Wrong Interface: ". $interface_string;
                $data = __LINE__.","."Record number in CSV: ".$counter.",".$msg.","."Interface of name ".$interface_string." doesn't exist".","."Please specify valid interface name";
                array_push($exception_array, $data);
                PSLog::error($msg, '', implode(";",$data), 'ImportIpsos_'.JUST_FILE_NAME);

                $incident->Interface = RNCPHP\SiteInterface::fetch($interfaceID);
                return;
            }
            if($login)
            {
                $data[2] = utf8_encode($data[2]);
                $data[3] = utf8_encode($data[3]);
                $login = utf8_encode($login);
                $QueryContactwithBrand = "Select Contact.ID FROM Contact where Contact.Login like '".$login."'"." AND Contact.Name.Last like '".$data[2]."'"." AND Contact.Name.First like '".$data[3]."'";
                $roql_result = RNCPHP\ROQL::query($QueryContactwithBrand)->next();
                $Results = $roql_result->next();
                if($Results)
                {
                    $ContactID = (int)$Results[ID];
                    echo "Existing Contact ID: ".$ContactID."and incrementing the counter:".$counter."<br/><br/>";
                    $adress = "information client:".$data[1]." ".$data[2]." ".$data[3]." ".$data[5]." ".$data[6]." ".$data[7]." ".$data[8]." ".$data[9]." ".$data[10] ;
                }
                else
                {
                    echo "counter: ". $counter."<br/><br/>";
                    $ContactID = createContact($data,$brand_array,$pLanguages,$pl_array,$country_array,$counter);
                }
            }
            if($ContactID)
            {
                $incident = new RNCPHP\Incident();
                $incident->PrimaryContact = RNCPHP\Contact::fetch($ContactID);
                $incident->Subject = utf8_encode($data[13]);
                if($data[16])
                {
                    $incident->Banner = new RNCPHP\Banner();
                    $incident->Banner->Text = utf8_encode($data[16]);
                    $incident->Banner->ImportanceFlag = 3;
                }
                try
                {
                    $incident->Category = RNCPHP\ServiceCategory::fetch(1008);//1014
                }
                catch(Exception $ex)
                {
                    $msg = $ex->getMessage();
                    $data = __LINE__.","."Record number in CSV: ".$counter.",".$msg.","."Please specify a valid category name";
                    array_push($exception_array, $data);
                }
                $incident->CustomFields->c->contact_reason = new RNCPHP\NamedIDLabel();
                $incident->CustomFields->c->contact_reason->ID = 77;
                if($data[12])
                {
                    $id = $incident_languages[strtoupper($data[12])];                     
                    $incident->Language = new RNCPHP\NamedIDOptList();
                    $incident->Language->ID = $id;
                }
                if($data[14])
                {
                    $incident->Threads = new RNCPHP\ThreadArray();
                    $incident->Threads[0] = new RNCPHP\Thread();
                    $incident->Threads[0]->EntryType = new RNCPHP\NamedIDOptList();
                    $incident->Threads[0]->EntryType->ID = 1;
                    $incident->Threads[0]->Text = utf8_encode($data[14]);
                }
                if($data[11] && $data[2])
                {
                    $QueryVehicle = "Select PSA.Vehicle FROM PSA.Vehicle where vin = '".$data[11]."' and brand = ".$brand_array[$data[0]];
                    $roql_result = RNCPHP\ROQL::queryObject($QueryVehicle)->next();
                    $Veh_Results = $roql_result->next();
                    if($Veh_Results)
                    {
                        $incident->CustomFields->PSA->Vehicle = $Veh_Results;
                        $Veh_Results->Contact = RNCPHP\Contact::fetch($ContactID); 
                        $Veh_Results->save();
                    }

                    else
                    {
                        $vehicle = new RNCPHP\PSA\Vehicle();
                        $vehicle->vin = $data[11];
                        $vehicle->brand = RNCPHP\SalesProduct::fetch($brand_array[$data[0]],RNCPHP\RNObject::VALIDATE_KEYS_OFF);
                        $vehicle->Contact = RNCPHP\Contact::fetch($ContactID); 
                        $vehicle->save();
                        $incident->CustomFields->PSA->Vehicle = $vehicle;
                    }
                }
                if($data[15])
                {
                    $QueryOrg = "Select Organization FROM Organization where Organization.CustomFields.c.geo_code = ".$data[15];
                    $roql_result = RNCPHP\ROQL::queryObject($QueryOrg)->next();
                    $org_Results =  $roql_result->next();
                    if($org_Results)
                    {
                        $org = RNCPHP\Organization::fetch($org_Results->ID);
                        $incident->CustomFields->PSA->dealer_org_id = $org;
                    }
                }
                if($data[17])
                {
                    if(in_array($data[17], $all_queues))
                    {
                        $incident->Queue = new RNCPHP\NamedIDLabel();
                        $incident->Queue->ID = intval($data[17]);
                    }
                    else
                    {
                        $msg = "Queue ID - ".$data[17]." not found in our Database, please check your CSV";
                        $data = __LINE__.","."Record number in CSV: ".$counter.",".$msg.","."Please specify a valid Queue name";
                        array_push($exception_array, $data);

                        throw new Exception("Queue ID - ".$data[17]." not found in our Database, please check your CSV");
                    }
                }
                if($data[18] != null)
                {
                    if(in_array($data[18], $product_array))
                    {
                        $incident->Product =  RNCPHP\ServiceProduct::fetch(intval($data[18]));
                    }
                    else
                    {
                        $msg = "Product ID - ".$data[18]."not found in our Database, please check your CSV";
                        $data = __LINE__.","."Record number in CSV: ".$counter.",".$msg.","."Please specify a valid Product name";
                        array_push($exception_array, $data);

                        throw new Exception("Product ID - ".$data[18]."not found in our Database, please check your CSV");
                    }
                }
                try
                {
                    $incident->save();
                    $temp_array = array();
                    $temp_array['Inc_ID'] = $incident->ID."_".$incident->PrimaryContact->ID;
                    array_push($incident_array, $temp_array);
                }
                catch(Exception $ex)
                {
                    $msg = $ex->getMessage();
                    $data = __LINE__.","."Record number in CSV: ".$counter.",".$msg.","."Incident save failed, please contact Business and Care Team member";
                    array_push($exception_array, $data);
                }
            }
            unset($temp_array);
            unset($data);
            if($counter)
            {
                if($counter == 500 || $counter == 1000)
                {
                    RNCPHP\ConnectAPI::commit();
                    gc_collect_cycles();                    
                }
            }
        }
        if($exception_array)
        {
            send_email_with_exceptions($exception_array);
        }
        return $incident_array;
    }
    function createContact($data,$brand_array,$pLanguages,$pl_array,$country_array,$exception_array,$counter)
    {
        try
        {
            $contact = new RNCPHP\Contact();
            $contact->CustomFields->PSA->brand = RNCPHP\SalesProduct::fetch($brand_array[$data[0]],RNCPHP\RNObject::VALIDATE_KEYS_OFF);
            if($data[12])
            {
                $pl_lan = $pl_array[strtoupper($data[12])];
                $id = $pLanguages[strtolower($pl_lan)];
                try
                {
                    $contact->CustomFields->PSA->preferred_language = intval(RNCPHP\PSA\Languages::fetch($id,RNCPHP\RNObject::VALIDATE_KEYS_OFF));
                }
                catch(Exception $ex)
                {
                    $msg = $ex->getMessage();
                    $data = __LINE__.","."Record number in CSV: ".$counter.",".$msg.","."Preferred language not found, please contact Business and Care team member for inputs";
                    array_push($exception_array, $data);
                }
            }
            if($data[2])
            {
                $data[2] = trim($data[2]);
                $contact->Name->Last = Encoding::toUTF8($data[2]);
            }
            if($data[3])
            {
                $data[3] = trim($data[3]);
                $contact->Name->First = Encoding::toUTF8($data[3]);
            }
            if(isset($data[4]) && trim($data[4]) !='')
            {
                $data[4] = Encoding::toUTF8($data[4]);
                $contact->Emails = new RNCPHP\EmailArray();
                $contact->Emails[0] = new RNCPHP\Email();
                $contact->Emails[0]->AddressType = new RNCPHP\namedIDOptList();
                $contact->Emails[0]->AddressType->LookupName = "Email - Primary";
                if(!preg_match("/([\w\-]+\@[\w\-]+\.[\w\-]+)/",$data[4])) 
                {
                    $msg = "Invalid email format";
                    $data = __LINE__.","."Record number in CSV: ".$counter.",".$msg.","."Email doesn't match the pattern, please check the email for this record";
                    array_push($exception_array, $data);
                    return;    
                }
                else
                {
                    $contact->Emails[0]->Address = $data[4];
                    $contact->Login = Encoding::toUTF8($login);
                }
            }
            else
            {
                $contact->Login = strtolower($data[0]) ."_". date('YmdHis');
            }

            $counter_phone = 0;
            
            if($data[5]) 
            {
                $contact->Phones = new RNCPHP\PhoneArray();
                $contact->Phones[0] = new RNCPHP\Phone();
                $contact->Phones[0]->PhoneType = new RNCPHP\namedIDOptList();
                $contact->Phones[0]->PhoneType->ID = 0;
                $data[5] = trim($data[5]);
                //$contact->Phones[0]->Number = "00".$data[5];
                $contact->Phones[0]->Number = $data[5];
                $counter_phone = 1;
            }
            if($data[6])
            {
                if($counter_phone == 0)
                {
                    $contact->Phones = new RNCPHP\PhoneArray();
                }

                $contact->Phones[$counter_phone] = new RNCPHP\Phone();
                $contact->Phones[$counter_phone]->PhoneType = new RNCPHP\namedIDOptList();
                $contact->Phones[$counter_phone]->PhoneType->ID = 1;
                $data[6] = trim($data[6]);
                //$contact->Phones[$counter_phone]->Number = "00".$data[6];
                $contact->Phones[$counter_phone]->Number = $data[6];
                $counter_phone= $counter_phone + 1;
            }
            if($data[7]) 
            {
                if($counter_phone == 0)
                {
                    $contact->Phones = new RNCPHP\PhoneArray();
                }
                $contact->Phones[$counter_phone] = new RNCPHP\Phone();
                $contact->Phones[$counter_phone]->PhoneType = new RNCPHP\namedIDOptList();
                $contact->Phones[$counter_phone]->PhoneType->ID = 2;
                $data[7] = trim($data[7]);
                //$contact->Phones[$counter_phone]->Number = "00".$data[7];
                $contact->Phones[$counter_phone]->Number = $data[7];
            }

            $contact->MarketingSettings = new RNCPHP\ContactMarketingSettings();
            $contact->MarketingSettings->MarketingOptIn = false;
            $contact->MarketingSettings->SurveyOptIn = false;
            $contact->Address = new RNCPHP\Address();
            if($data[8])
            {
                $data[8] = trim($data[8]);
                $contact->Address->Street = Encoding::toUTF8($data[8]);
            }
            if($data[9])
            {
                $data[9] = trim($data[9]);
                $contact->Address->City = Encoding::toUTF8($data[9]);
            }
            if($data[10])
            {
                $data[10] = trim($data[10]);
                $contact->Address->PostalCode = Encoding::toUTF8($data[10]);
            }
            try 
            {
                $contact->save();
                $contact_ID = $contact->ID;
                if($contact_ID > 0 && ($data[1]))
                {
                    $contact = RNCPHP\Contact::fetch($contact_ID);
                    $contact->Address = new RNCPHP\Address();
                    $contact->Address->Country = RNCPHP\Country::fetch($data[1]);
                    $contact->save();
                }
            }
            catch(Exception $error) 
            {
                echo $error->getMessage();
                $msg = $error->getMessage();
                $data = __LINE__.","."Record number in CSV: ".$counter.",".$msg.","."Cannot save contact, please consult Business and Care team member";
                array_push($exception_array,$data);
            }

            return $contact->ID;
        }
        catch(Exception $e)
        {
            $msg = $error->getMessage();
            $data = __LINE__.","."Record number in CSV: ".$counter.",".$msg.","."Something went wrong, please consult Business and Care team member";
            array_push($exception_array,$data);
        }
    }
?>

Update error on Incident

Content

Version

Code Block

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