How to get account object in AddIns
Topic by Prasad MokkapatiHi All,i have a requirement to store task assigned account manager name in a custom filed. i am using addin code to get this but not able to find exact code.Can you please help...
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Help needed for RNT Contact screen PopUp (3 Comments)
Topic by Muni YeddulaContentHi, 1. When i am trying to load contact information by clicking on ContactId / opportunityId from application (Java please refer screen shot) , I need to open Contact...
View ArticleSending Parameters in URL - Screen POP (5 Comments)
Topic by Walid SarkisContentHello,is it possible to open a new contact with the screen pop feature and have a certain field filled with a value ? like mobile number=034222 ? ( url :...
View ArticleKnowledge Advance: Create content with attachment
Topic by daniela gianniniI'm trying to load a content with attachment using the REST API "Create content with file attachments" URI /km/api/v1/contentUsing SOAP UI I tried the following:URI:...
View ArticleROQL child to parent to child (4 Comments)
Topic by Cole SpolaricContentI am trying to figure out how to use ROQL (in c#, soap v1.3) to join from a child to a parent to a child. These are all custom tables.I have a child table called site2opp...
View ArticleDoes Browser UI support .Net Add-ins? (4 Comments)
Topic by NishiContentHi,We have a requirement for displaying the add-in which is present in agent desktop incident workspace on BUI. I found a link that shows the supported and unsupported features on...
View ArticleOracle Service SOAP API (2 Comments)
Topic by Farhad PagdiwalaContentHello: We're integrating our Oracle EBS with Oracle Service Cloud using Cast Iron integration tool. The Service Cloud SOAP has several APIs such as Create, Update,...
View ArticleTLS 1.0 Deprecation Issue (1 Comment)
Topic by Seethalakshmi SI ran the TLS 1.0 Log Scanner tool and the result shows that is there TLS 1.0 traffic in the "Chat API Calls and "Custom PHP " What are the next steps to follow in order to...
View ArticleROQL COUNT() returns multiple rows? (3 Comments)
Topic by Hercules BabuHelloselect count(distinct Emails.Emaillist.AddressType.ID) as Count from contact The result shows multiple rows: Count111I am expecting one row with this result: Count3Please...
View ArticleAuthenticate a Customer using CWSS (10 Comments)
Topic by Pramod VContentHi Folks,Keeping Customer Portal and Agent Authenticator aside for a while; Can we authenticate a Customer using Web Services?I am trying to develop a Web integration that needs...
View ArticleGet Logged In Agent/User
Topic by Harrison KipronoContentI am using CurAdminUser() to get Logged In user but the issue arises when I logIn using a different user. It keeps on return the Account ID for the previous user. This...
View ArticleREST and CRUD Operations relative to Custom Objects possible?
Topic by JTContentHi everyone,Anyone know if the REST API supports CRUD operations for Custom Objects?I see it referenced in the overview - see below; however, do not see any REST endpoints for them...
View ArticleChecking Category Parent Name (1 Comment)
Topic by Manal Abou+NaderContentHello,I have the following querry : SELECT I.Category.Parent from Incident I LIMIT 25the parent extension exists after Category when we navigate in the object section,...
View ArticleAny tips for succesfull CORS implementation ? (3 Comments)
Topic by Iain McKayI'm trying to investigate and implement both a REST service (and hitting problems even when using 3rd party libraries such as "codeigniter-restserver" due to the differences in the...
View ArticleSQL Error: Lock wait timeout exceeded; try restarting transaction (1 Comment)
Topic by Tirumala NekkantiContentHi, We are facing intermittent issue while syncing the contact information from external system via custom script (Connect PHP API). We are getting below error in our...
View ArticleCPM fails with error: Limit Exceeded: Maximum Runtime: 5.000000s (1 Comment)
Topic by Michal KumelaContentHello,I have a CPM which calculates custom SLA times based on custom objects. SLA time for an incident is calculated when user saves the incident and at this moment it...
View ArticleREST API throws "408 Request Time-out" error (1 Comment)
Topic by Anurag MittalContentMy client is using RESP API to create record in OSvC from EBS. They have loop which call POST operation to create each Orgs record in OSvC. According to them everything...
View ArticleErrors using SVCUTIL to create a WCF proxy class without an app.config (2...
Topic by TryHi,I am self-certified newbie with RightNow API so I am hoping someone can help with an issue I am having. Due to circumstances, I need to generate a proxy class (in C#) without app.config....
View ArticleUpdate Yes/No Custom Field SOAP API C# (1 Comment)
Topic by Ammar AldaffaieHi,I'm trying to update a Yes/No Custom Filed using the SOAP API in C# and it is not working can you please help.I was able to successfully update Integer, string and menu...
View ArticleMAX(id) returns unexpected result
Topic by Hercules BabuHelloI am having trouble with max(id) function returning value 9 instead of 522 even though the id column is of Integer Data type. ----------------------------select distinct...
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