Does RightNow support REST Services? (9 Comments)
Topic by Bipin MittalContentHi All,We need to integrate RightNow with a system that only support REST Services. Any suggestions here?Thanks,BipinVersionFeb'14
View ArticleIntegrating OSvC with OSC using ICS (2 Comments)
Topic by Nagappan RajaHi,We are integrating sales cloud and Rightnow using iCS. When a contact is created from rightnow to OSC, ICS updates OSC partyid in RNOW's COntact field External reference. But...
View ArticleUnable to append right-now fields to Public mail API in Mail body (1 Comment)
Topic by Mithun GContentHi ,Requirement - Using Custom scriptMail content for email notification is stored in custom object , from where email content is retrived and sent in mail using Public mail api...
View ArticleGetting "Invalid input for custom field menu" when creating an incident via...
Topic by Bret WilliamsContentWe are on CX Cloud Service February 2013 SP4 (build 123 – 09/18/2013 23:27)Here is the full text of the error:{"Cannot save/update: Incident(ID=0): \nInternal Error - Pair...
View ArticleFetching more than 10000 rows in PHP Custom Script (1 Comment)
Topic by RDContentI am fetching a report in php which has more than 10000 rows.While i can create a loop and get the data more the rows more than 10000 also, but I am not able to merge the all the...
View ArticleClik here to view.
ROQL and Interface Timezone Offset (1 Comment)
Topic by DevContentCan anybody help me understand why the following query is returning results offset to interface timezone? Isn't ROQL using UTC?VersionMay 2016Code BlockUSE OPERATIONAL; SELECT...
View ArticlePopping up a alert box, some seconds before the session time outs in agent...
Topic by Pushkar BishtHi ,How can we create a pop-up box which should appear say 20 sec. or 30 secs. before the session time outs in Oracle service cloud agent desktop. The pop-up can have a countdown...
View ArticleError creating Incident with Channel
Topic by Joel S.ContentToday, I tried to add a Channel on to my Incident (and the new Threads) by adding a NamedID-style node for Channel to the Incident, but when I send the XML below I get an error...
View ArticleREST API - Sending email response to incident (1 Comment)
Topic by BrettContentHi,I'm exploring the Rest API for some incident management. I can do a lot of the basic adding/updating/deleting of different objects, but I'm stuck with a couple of the actions...
View Articleto access the asset file from cpm script (2 Comments)
Topic by Senthil KrishContentAll,I have an asset file in our webdav (@ \cp\customer\assets\others\instructions.doc). As per our new requirement, I would need to email this file as an attachment to our...
View ArticleAttach image to incident (1 Comment)
Topic by Walid SarkisContentHello ,i was recently reading the documentation on creating incidents with attachment, i found 1 example with ContentType="text/text";is there any example on how to import...
View ArticleROQL Query on Question and/or Solution column (2 Comments)
Topic by Theo ChaoI'm trying to search the Question and Solution columns of the Answers table with a ROQL query that's something like:SELECT * FROM Answer WHERE Question like '%some string%'through a...
View ArticleREST APIs: PATCH hangs - What do you do? (4 Comments)
Topic by Mike WaldronI was wondering this, but I figured it out, so I thought I'd share. It's in the documentation, but it's not easy to find (search for "HTTP Tunneling"):In cases where the browser or...
View ArticleC# Update Custom Field Text Area (1 Comment)
Topic by Andrew WoosterContentI am trying to update a custom field text area but it is not working. Can someone please let me know where I am going wrong? I am able to update regular text fields...
View ArticleImport data in Oracle Service Cloud (1 Comment)
Topic by Jaya LakshmiHi,I'm trying to import more than 10,000 data to oracle service cloud . Data Import Wizard is not possible because I need few fields to be updated based on few calculations and...
View ArticleRead/pickup the desktop file push to incident of service cloud (1 Comment)
Topic by jayarami reddyContentHi,I am trying Read/pickup the desktop file push to incident of service cloud using Connect PHP API.but i am getting empty result and am using the below codeplease help...
View ArticleAutomation of import in service cloud (10 Comments)
Topic by jayarami reddyContentHi,I would like to know if there is any automation of Import? If we can automate the import process or any scheduling processes for import?please help me this...
View ArticleCPM not able to destroy incident when saving incident in CPM (1 Comment)
Topic by David RiedelContentHey, I have created a very simple business rule to fire a CPM to delete an incident when the Subject equals "delete" (just for testing), it will be changed into a flag later...
View ArticleError creating Incident with Channel (4 Comments)
Topic by Joel S.ContentToday, I tried to add a Channel on to my Incident (and the new Threads) by adding a NamedID-style node for Channel to the Incident, but when I send the XML below I get an error...
View ArticleCreate Object in One enviroment from another
Topic by Michael LocurcioContentWe are looking into refreshing our onboarding process and want to be able to push a user account from our test/training enviorment into our production enviroment. We are...
View Article