Any pointer to integrate third party callcenter with RightNow (4 Comments)
Topic by omacsHi, I would like to integrate 3rd party callcnter with RightNow and implement the CTI using Callcenter platform. Could you please provide me any help regarding this? Thanks in AdvanceDeepak
View ArticleINSERT example (1 Comment)
Topic by Peter SjolinContentHello All,I am am looking for an example of an INSERT query. VersionCustomer Portal Development Area - 3.4.1
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Custom widget failing to populate category value - is this a PHP upgrade...
Topic by Amena AnjumContentHi PHP Upgrade team, I understand "The August 2016 release uses PHP version 5.6.18. Oracle is refactoring all affected custom code before each Service Cloud site is upgraded...
View ArticlePHP API > Mailing Methods (1 Comment)
Topic by Marv FerrerContentI can't find any examples on how to use the mailing method below. I want to send the incident to the end-user on create.Mailing::SendMailingToContact(Contact,...
View ArticleKnowledge Advanced rest API (1 Comment)
Topic by Ammar AldaffaieContentHi,I'm trying to use the rest api for Knowledge Advanced to add articles, I'm getting error OK-SESSION0001 VALIDATION I know this mean I need to get the token which I'm...
View ArticleNot Able to update time (1 Comment)
Topic by Tony WilliamI am geting an date in the iso 8601 format ex : 2016-11-03T12:13:42.574947329 from another system using a webservce and when i am trying to add this to service cloud using connect...
View ArticleROQL Where in clause with CustomFields (2 Comments)
Topic by Brian DukeContentWe have tested every known way to use the QueryObject.Query() method to "SELECT Contact FROM Contact WHERE c$guid IN 'SomeGuidNumber', 'SomeOtherGuid';" however, this query...
View ArticleEnabling user comments for answers (2 Comments)
Topic by Peter SjolinHello All,Is there a way to attach comments from a SocialUser to an Answer? What would the query look like?
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CPM Testing and version error (1 Comment)
Topic by Walid SarkisContentHello, I am trying to test a custom process script (the example in the documentation), upon testing in the desktop agent i am getting the following error: "capture 1" - i...
View ArticlePHP cURL in CPM Service Cloud
Topic by Jordan QuartermainContentHi!I have a CPM that is invoked on the 'update' trigger in Service Cloud. It takes some info from Service Cloud and sends it via cURL to Eloqua. It's also...
View ArticleAuto submit of csv file for data import purpose
Topic by Sanketh S RContentHi ,I have a created a custom script where we can upload a csv file for Organization data import .This process is manual and we need to upload the csv file everytime for data...
View ArticleID vs Contact (1 Comment)
Topic by Peter SjolinContentHello All,In the SocialUser table I find two integer fields, ID & Contact. It seems that it is the ID that is the PK, but what does Contact do? Can anyone explain the...
View ArticleForce refresh of a widget
Topic by Peter SjolinContentHello All, I am developing a widget and when I make changes to it they don't show up. After making a change to the widget and force uploading it, deactivating and...
View ArticleGetProcessingOptions - Odd behavior!!
Topic by Pramod VContentI am the only one who faces odd behavior in CWSS :)!!?I am trying to get fileattachments of a CustomObject and apparently it doesn't oblige the command. I have developed a...
View ArticleMove attachments to new organisation via RESTful API
Topic by Mike HawkesContentHow can I move attachments from one organisation to another via the RESTful API? We have created new organisations as part of a de-duplication process, and now want to...
View ArticleOverride standard widget CSS (1 Comment)
Topic by Peter SjolinContentHello All,I need to override the css in a standard widget but I seems that the widget is loading it's own css after the css file that I call in my template. Any ideas on how...
View ArticleNot able to format date into a required format (3 Comments)
Topic by Tony WilliamHi All,I have a custom date field value as 21/05/1974 in the agent console, when i tried to fetch the value using connect php i am getting a value as 138306600 and not able to...
View ArticleSending Parameters in URL - Screen POP (1 Comment)
Topic by Walid SarkisContentHello,is it possible to open a new contact with the screen pop feature and have a certain field filled with a value ? like mobile number=034222 ? ( url :...
View ArticleSorting Answer
Topic by Peter SjolinContentHello All,How can I sort Answer(s) on Categories based on ServiceCategory ORDER BY DisplayOrder?VersionCustomer Portal Development Area - 3.4.1
View ArticleSession Authentication - Connect REST API (1 Comment)
Topic by Haiden TaylorHello,I am using the Connect REST API to demonstrate how we can display incident information, potentially on monitors around the office. I have been using simple get requests to...
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