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C# Update Custom Field Text Area (1 Comment)

December 21, 2016, 12:45 pm

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Topic by Andrew Wooster

Content

I am trying to update a custom field text area but it is not working. Can someone please let me know where I am going wrong? I am able to update regular text fields using the below code but it will not update a text area.

-Andrew W-

Version

February 2016

Code Block

Incident newIncident = new Incident();

GenericField cfield1 = new GenericField();
                cfield1.name = "description_of_issue";
                cfield1.dataType = DataTypeEnum.STRING;
                cfield1.dataTypeSpecified = true;
                cfield1.DataValue = new DataValue();
                cfield1.DataValue.Items = new object[1];
                cfield1.DataValue.ItemsElementName = new ItemsChoiceType[1];
                cfield1.DataValue.Items[0] = c.trackingNumber;
                cfield1.DataValue.ItemsElementName[0] = ItemsChoiceType.StringValue;

 GenericObject cObject = new GenericObject();
                cObject.GenericFields = new GenericField[1];  
                cObject.GenericFields[0] = cfield1;

GenericField cFieldC = new GenericField();
                cFieldC.name = "c";
                cFieldC.dataType = DataTypeEnum.OBJECT;
                cFieldC.dataTypeSpecified = true;
                cFieldC.DataValue = new DataValue();
                cFieldC.DataValue.Items = new object[1];
                cFieldC.DataValue.Items[0] = cObject;
                cFieldC.DataValue.ItemsElementName = new ItemsChoiceType[1];
                cFieldC.DataValue.ItemsElementName[0] = ItemsChoiceType.ObjectValue;

newIncident.CustomFields = new GenericObject();
                newIncident.CustomFields.GenericFields = new GenericField[1];
                newIncident.CustomFields.GenericFields[0] = cFieldC;
                newIncident.CustomFields.ObjectType = new RNObjectType();
                newIncident.CustomFields.ObjectType.TypeName = "IncidentCustomFields";

                RNObject[] objects = new RNObject[] { newIncident };

                CreateProcessingOptions options = new CreateProcessingOptions();
                options.SuppressExternalEvents = false;
                options.SuppressRules = false;

clientInfoHeader.AppID = "Create Incident";
                    RNObject[] results = client.Create(clientInfoHeader, objects, options);

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