Topic by Brett
Content
Hi,
I'm exploring the Rest API for some incident management. I can do a lot of the basic adding/updating/deleting of different objects, but I'm stuck with a couple of the actions around incident threads. Basically, I want to add a new thread/message as a response to an incident and have that send an email to the customer. I can add the message to the incident, but I can't work out how to trigger the email. In the web portal there is an option called "Send on Save" that triggers the email, but I can't find an equivalent flag in the API call. Does this exist and is it technically possible to do what I'm attempting?
If I can get that going I'm then going to be trying to send attachments with the emails as well. Again, this is simple in the web portal but I'm not sure if it can be done with the API. I can upload the attachment, but I don't know how to send it.
Thanks,
Brett