WSDL packages (1 Comment)
Topic by Leonardo BarbosaHello guys, I'm new in RN customizations and I have a little question. For WSDL exists 2 packages that are:RightNowFedAuthSyncBinding and RightNowSyncBindingSomeone can explain...
View Articleset Menu Field to exclude items in addin code
Topic by Vivek GoelContentHi,I would like to exclude some of the menu items from a menu field in custom object workspace. I can do the same thing with the help of workspace rule but there are around...
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Cyberduck upload fails (3 Comments)
Topic by Renish AnkolaContentHello All,We have getting error "Moved Temporarily" whenever we upload files using Cyberduck.Its version is 4.5.2.Can anyone guide us how we solved out this error?I...
View ArticleCoupling a Siebel solution with an Oracle RightNow one
Topic by Ramy NATOURContentHello everyone,Since the treads found from the search on this subject on this forum were around 1 year old, I allowed myself to create a new one(after reading the previous...
View ArticleProcess Designer - Sending Email (3 Comments)
Topic by EnzoContentI would like to send an email when updating a custom object field value (in case the value is above a threshold a notification should be sent via email). The idea is to use the...
View ArticleRelative DateTime filters in RunAnalyticsReport (2 Comments)
Topic by Bipin MittalContentHi All,I am trying to pass on a date filter while running Analytics report. If I pass exact date-time stamp it works. But, How do I pass a relative date-time range? For...
View ArticleRun "Audit Log" report from SOAP (1 Comment)
Topic by Bipin MittalContentHi All,I want to run the standard Audit log report for incidents that we have in RightNow using SOAP. Please find the XML below that I use to run the report. It throws an...
View ArticleSet Contact generic fields and custom fields SOAP (2 Comments)
Topic by Leonardo BarbosaHello all,I have create a new contact with a Custom Fields and Generic Fields. But I have some problems to set Generic Fields like email and address fields like city,...
View ArticleXML error Unknown table or column SOAP UI
Topic by Leonardo BarbosaHello for all,I am facing some problems with Get request on SOAP UI. See the "Query" request code:</soapenv:Header> <soapenv:Body> <v1:QueryCSV>...
View ArticleDetermine the # of SQL Queries that are made daily via ODBC
Topic by Sara KnetzgerContentHello, Like many of you, I'm sure, our organization relies heavily on the ODBC connection to access data from our Oracle Service Cloud DB. In preparation for the...
View ArticleSoap api: Adding product to answer (16 Comments)
Topic by DSContentHi,I'm trying to add a product to an answer being created through the soap api using c#.The answer is being created without errors but the product is not linked to the answer.How...
View ArticleROQL sentence fail. (2 Comments)
Topic by Laura LlachContentHi everyone, I'm trying to retrieve two columns by a ROQL sentence "SELECT opportunity.Name, opportunity.ID FROM opportunity"And it's not returning any data. But when I use...
View ArticleCustom Process to update custom objects and custom fields (5 Comments)
Topic by ilamukkyContentHello,I would like to use Custom Process to create new records of a custom object (named "version"), linked to Answer object through answerID, when an Answer is updated.I...
View ArticleAPI document for RN local web server (1 Comment)
Topic by Andrey TyurinHi,I have tried to find any documentation about API for local web server of RN app, but without success.Could you please give me a link to this documentation as it is not so...
View ArticleCurrent ID in CustomProcess
Topic by Esteban OlivasI'm currently developing a Custom Process that is activated when updating an Incident; this must obtain the value of the fields that the operator currently have open on screen...
View ArticleAdding Standard Text Response to Incident Thread (2 Comments)
Topic by Douglas BowmanContentI am trying to add a pre-created, standard text message to an Incident thread through RightNow Connect Web Services using C#. Is there any way to do this short of writing...
View ArticleROQL Help (3 Comments)
Topic by tsansHoping to get a little help with some ROQL.May 2013, Connect Web Services SOAP, C#, QueryCSV.I need the query to return all Incident refnum’s/Contact id's for a specific organization (via...
View ArticleAccount and Assets objects in CPM (1 Comment)
Topic by Varun ChandranGuys,Why don't we have Account and Assets objects in CPM even though we consider them as one among primary objects? Are we planning to include these in any near release?CheersVarun
View ArticleFound out-of-order or unrecognized SOAP error (2 Comments)
Topic by Leonardo BarbosaContentHello guys,I'm facing a SOAP response error to create a contact. After I added an address field in my code this error occurs.In attached (CreateContact.xml) file you can...
View ArticleCannot save/update, DB API Error only on certain records. (4 Comments)
Topic by AdamContent I have a very simple script (see code block), however, when executed it yields the following error:Fatal error: Uncaught exception 'RightNow\Connect\v1_2\ConnectAPIErrorFatal' with...
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