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SOAP request with null fields
Topic by Leonardo BarbosaContentHello, We customize a SOAP request to create contacts records, but some fields not appear with values in Agent Console. Fields like First Name, Last Name etc.. Other...
View ArticleUpdating Custom Object (2 Comments)
Topic by Pramod V ContentCan't we update Custom Object using SOAP Web Services? I read in documentation that GenericObjects is only available for get operation, but not for update and create.Can anyone...
View ArticleEscalation value for incident object (1 Comment)
Topic by MONCY SHi,I need to create an external event handler for incident update action.As per my requirement, I need to check the escalation level in my code before proceeding. I tried to find the...
View ArticleError "operation not found" while calling method "RequestChat" from a third...
Topic by Shubha ShuklaContentHiI m facing issue while integrating chat using "The Chat Consumer Interface API".I am trying to build a third party app (in .net C#) for integrating RightNow chat. I...
View ArticleXML envelope for account creation (7 Comments)
Topic by Benjamin DonkerslootContentHi !Can someone help us with some sample XML for creating a staff account?We currently have the following: We get the following answer:<soapenv:Envelope...
View ArticleCustom Process to update custom objects (6 Comments)
Topic by ilamukkyContentHello,I would like to use Custom Process to create new records of a custom object (named "version"), linked to Answer object through answerID, when an Answer is updated.I...
View ArticleCustom Process to update custom field (1 Comment)
Topic by ilamukkyContentHello! I have a Custom Process on UpdateAnswer event. It works fine, but fails to update a custom field ("major_change", a Menu Items field). The test harness shows the field...
View ArticleEvents for new Incident
Topic by Ramana LashkarHi, We have a requirement when a new Incident gets created from anywhere, it notifies a URL. Does rightnowhas ability to call a URL when an incident gets create or updated, if...
View ArticleUpdating a Custom Field (1 Comment)
Topic by Pramod V ContentHi Guys,I am updating a custom field through CWSS, but I get following error:Could not find property for given key: ssn While processing Contact->CustomFieldsThanks....
View ArticleUpdated time of a custom field (6 Comments)
Topic by JohnContentHi All,I am working on writing a custom process and need the updatedtime of a custom field. Can someone let me know how to get the updated time of a custom field using Connect PHP...
View ArticleSoap api: Adding product to answer (17 Comments)
Topic by DSContentHi,I'm trying to add a product to an answer being created through the soap api using c#.The answer is being created without errors but the product is not linked to the answer.How...
View ArticleIs it possible to add more phone types/ email address types. (1 Comment)
Topic by Deepu KolkkadanHi,Is it possible to add more phone types/ email address types.
View ArticleAny method to send a global broadcast notification?
Topic by AdamContentI'm trying to discover a way to programmatically send a dynamic Broadcast Notification to all logged in users. Ideally, I'd like to trigger this off a CPM -- but I'm flexible. I...
View ArticleError in deserializing body of reply message for operation...
Topic by JaredContentHi,I'm receiving an error while running RunAnalyticsReport with the attached code that has worked well for years. The cause is a string of four unknown characters included in the...
View Article[BPEL][RightNowAdapter]Error while invoking endpoint when testing WebService
Topic by Ramy NATOURContentHello everyone,I’ve followed the BPEL - RightNowAdapter tutorial and I’m currently having some issues with the final testing part.Below, a pseudo-test table which summarizes...
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SOAP request with null fields (1 Comment)
Topic by Leonardo BarbosaContentHello, We customize a SOAP request to create contacts records, but some fields not appear with values in Agent Console. Fields like First Name, Last Name etc.. Other...
View ArticleDetermine the # of SQL Queries that are made daily via ODBC (1 Comment)
Topic by Sara KnetzgerContentHello, Like many of you, I'm sure, our organization relies heavily on the ODBC connection to access data from our Oracle Service Cloud DB. In preparation for the...
View ArticleGetting "Transport error: 411 Error: Length Required" in SampleClient (1...
Topic by michael talucContentI've followed the instructions for Getting Started in Java,...
View ArticleAsynchronous Web Services display message agent desktop
Topic by Leonardo BarbosaHello,I need customize Asynchronous Web Services to wait a response of request. After receive response If is true I'll display a message in Agent Desktop. I have any...
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How invoke Webservice with custom button workspace (1 Comment)
Topic by Leonardo BarbosaContentHello guys, I need invoke Webservice through custom button workspace, but I don't know how can I do. My webservice work with SoapUI but I need to automate this...
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