Topic by Adam
Content
I have a very simple script (see code block), however, when executed it yields the following error:
Fatal error: Uncaught exception 'RightNow\Connect\v1_2\ConnectAPIErrorFatal' with message 'Cannot save/update: Contact(ID=16748):
DB API Error
' in /cgi-bin/interface.cfg/scripts/euf/application/rightnow/controllers/page.php(174) : eval()'d code:11
Stack trace:
#0 /cgi-bin/interface.cfg/scripts/euf/application/rightnow/controllers/page.php(174) : eval()'d code(11): RightNow\Connect\v1_2\RNObject->save()
#1 /cgi-bin/interface.cfg/scripts/euf/application/rightnow/controllers/page.php(174): eval()
#2 /cgi-bin/interface.cfg/scripts/euf/application/rightnow/controllers/page.php(121): Page->_evalCodeAndCaptureOutput('<???use RightNo...', false)
#3 /cgi-bin/interface.cfg/scripts/euf/application/rightnow/controllers/page.php(29): Page->_renderNonProduction()
#4 [internal function]: Page->render('test')
#5 /cgi-bin/interface.cfg/scripts/euf/CodeIgniter_1.5.4/system/codeigniter/CodeIgniter.php(69): call_user_func_array(Array, Array)
#6 /cgi-bin/interface.cfg/scripts/euf/index.php(153): require_once('/cgi-bin/interf...')
#7 /cgi-bin/ in /cgi-bin/interface.cfg/scripts/euf/application/rightnow/controllers/page.php(174) : eval()'d code on line 11
This only occurs on a relatively small number of records (roughly 500 out of 8000), while the rest update just fine. I can, of course, manually modify these IDs via the console without error -- this only occurs when using the ConnectAPI.
It's also worth noting that this error occurs when trying to modify *any* custom field of an affected record. If I simply issue a save() without modifying data, it does NOT throw an exception. What differentiates these records from the ones that update fine?
Any thoughts?