Can't add asset to an Incident using SOAP API
Topic by Ramana LashkarContent Hi, While creating an incident I am trying to add an asset to it, my request goes very well and I get a response back with newly created incident but the asset details I...
View ArticleRunAnalyticsReport problem
Topic by Stanislav ZahovContentHello guys. I have a problem with requesting a RunAnalyticsReport, the code is below. The export works when I set the report to return a fixed period, e.g. 4 or 6 hours....
View ArticleCreate Contact with a SOAP
Topic by Leonardo BarbosaHello all,I did a XML to create Contacts in RNThis is a example of my XML: <ns2:GenericFields dataType="OBJECT" name="c">...
View ArticleUpdate System Attribute (Custom Menu type) by SOAP XML (2 Comments)
Topic by Bruno VasconcellosContentHello Guys, okay? I have a question about SOAP code. I have a "Organization" custom attribute in the system called "Filial". This attribute is of type "Menu" in...
View Articlelast incident information for a contact. (3 Comments)
Topic by David EgglestonContentI am working in C# and using a ROQL statement. I get a contact but then when I join to the incident table by the use of...
View ArticleGetting on email for a contact. (2 Comments)
Topic by David EgglestonContentThis really should be easy, I want the first email address for a contact. According to the instructions I should be able to get it by the following: SELECT...
View ArticleAlternative to Sub-query using ROQL
Topic by MBContentHi,Since sub-queries aren't supported in ROQL, is there a way to meet the requirement where one wants to list all incidents where products and category is same as passed incident ref...
View ArticleDifferentiate incident creation and updation in addin code
Topic by Vivek GoelContentI want to check if incident is updated or created in the addin code and then accordingly do some particular task to each of them. As soon as an agent click on save button i...
View ArticleAccented Characters in Email Addresses Causing Rejection by SOAP API
Topic by Mike MorrisContentWhen one of our SOAP integrations tries to create a contact record in RightNow where the email address contains an accented character (example: 'áccented@domain.com'), the...
View ArticleUnable to create Service Reference
Topic by csmithI am starting a new .Net project and I am unable to create the Service Reference. This has never been an issue in the past, and I have tried VS2010 and VS2013.What I am finding is that...
View ArticleWorkspace warning message (1 Comment)
Topic by MONCY SContentI have created an incident workspace. When I tried to save it, I get the following message: "Send on Save Warning"This workspace is using an Incident Thread control whose...
View ArticleImport / Update from CSV -> Contacts (no incidents) w/ Generic Object/Fields...
Topic by John WallerContentI've basically been beating my head against a wall, trying to learn how to do this w/ batching code that was adopted by my group.Effectively we have a contact with stock and...
View ArticleUpload attachments to custom object from Ajax (12 Comments)
Topic by Lydia CContentHi,I have a custom object with file attachments activated. I checked the metadata and the methods and properties for file attachments are exposed. I have a form with all the data...
View ArticleUse of Mutliple Http Client manager for soap API - Java
Topic by Durga Prasad MangaliContentI am using RIghtnow Connect SOAP services, using JAVA. I tried overriding the default HTTP Client with HTTPConnectManager for pooling HTTP connections, since we use...
View ArticleHow to get Attached File details and tag to Connect PHP in Customer Portal?...
Topic by Suresh Kumar TContentHi, I have a Custom AJAX Controller of a Customer Widget wherein I would like to attach an Attachment to an Incident. The Form button is a normal HTML Button, not...
View ArticleSoap - Can't update email address of user (4 Comments)
Topic by Johannes HelbigContentHi, We would like to update existing email adresses of users through a Soap call. When executing the XML, i'm getting the error...
View ArticleCustom Process to update custom objects (1 Comment)
Topic by ilamukkyContentHello,I would like to use Custom Process to create new records of a custom object (named "version"), linked to Answer object through answerID, when an Answer is updated.I...
View ArticleAccented Characters in Email Addresses Causing Rejection by SOAP API (6...
Topic by Mike MorrisContentWhen one of our SOAP integrations tries to create a contact record in RightNow where the email address contains an accented character (example: 'áccented@domain.com'), the...
View ArticleAdd a Delimiter argument in SOAP request
Topic by Stanislav ZahovHello guys! I need to change the delimiter for the fields RightNow returns. Currently it returns rows in the following way - <rows>field1,field2,field3,etc</rows>. I...
View Articlewss4j lib directory?
Topic by ShilohI'm working on getting the java examples to work for webservices and I'm running into an issue right out of the gate.I have 3/4 working fine. Eclipse is set up, java is set up with home...
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