Adding Standard Text Response to Incident Thread (2 Comments)

Topic by Douglas Bowman

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I am trying to add a pre-created, standard text message to an Incident thread through RightNow Connect Web Services using C#.  Is there any way to do this short of writing out the text manually as a string and setting this as the thread text?

EDIT:

In the console application for the RightNow CX Cloud Service, if you open up any Incident, there is the option to attach Standard Text to the messages thread.  These Standard Text messages are edited through the console application.  Using the RightNow Connect Web Services, I want to be able to programmatically append one of these pre-created Standard Text messages to the Incident thread.  The Standard Text needs to be able to still substitute fields placed in the Standard Text template with the actual values (such as substituting $contacts.name.first with the first name of the associated customer). 

I believe this would be possible by querying the Standard Text templates and picking the correct one, saving the associated message to a string, and then applying this string value to the thread of the Incident, but I was hoping for a more direct method to apply the Standard Text message.

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