Incident File Attachment using XML Request (2 Comments)

Topic by Bipin Mittal

Content

Hi,

I am trying to attach files that would be coming from an external system into RightNow. Below is the section of the XML request which I use to achieve the same.

<q1:FileAttachments>
<q1:FileAttachmentList action="add">
<q1:Data><The Data in Binary64 format></q1:Data>
<q1:FileName>test.txt</q1:FileName>
</q1:FileAttachmentList>
</q1:FileAttachments>
 

It is working fine. But, my concern is when the file attachments are big in size(exp-image files), The binary64 data can be quite big to handle. Is there no other way to attach file into RightNow incident? Can I specify the location of the file or something?

Thanks,

Bipin

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