Call Addin Code on contact save or update (2 Comments)
Topic by Vivek GoelContentHi All, I need to synch Contact related data in external database as soon as any contact is save or updated in rightnow. Please let me know the best approach.how can I call an...
View ArticleExpired incidents in custom processes
Topic by Adam DarbyshireContentHi Everyone,I'm trying to make a custom process that will trigger on a new incident created based on the queue of the expired incident it replaces.If expired incident...
View ArticleHow can I get/fetch the current row record using PHP API that will be used to...
Topic by Nancy SinhaHello Everyone,How can I get/fetch the current row record using PHP API that will be used to pass few values in a browser control?I have a custom object workspace that has a browser...
View ArticleAug 14 ROQL retrieve Distribution list (3 Comments)
Topic by LuukContentHello all,We are testing the new ROQL way to retrieve the distribution list from Rightnow.When I run the following code: $res = RNCPHP\ROQL::query("SELECT *, ClientName.* FROM...
View ArticleGet thread's author name in incident workspace
Topic by Sophia CaiI get a thread of a incident in add-in.Incident = _recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident; IThread thread =...
View ArticleAssigning an incident to a Queue using Connect Web Service (2 Comments)
Topic by Ashrita bommakantiContentHi,I am trying create an incident and assign it to a queue. The queue id is defined as a menu id feildI have tried passing hte name of the queue or the id fo the queue...
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Error in Custom Process (4 Comments)
Topic by Nancy SinhaContentHi All,On a custom object, I am trying to generate the reference number. But when I try to add the event GenerateReference, I get the error.An item with the same key has...
View Articlewhich is the best oracle soa online training institute (1 Comment)
Topic by Mohd RazaCan anyone suggest me the best institute to learn oracle soa through online
View ArticleCreating incident in Connect PHP
Topic by LornaHi,We found that incidents that are created via Connect PHP do not seem to go through the incident business rules at all. We have even created a catch all rule without conditions under...
View ArticleHow to create a custom field of menu type? (1 Comment)
Topic by Sonali RajwadeI'm trying to create a custom field called "sdc_store_fraud" of menu type and setting a value in it.NamedID fraudNamedID = new NamedID();ID fraudID = new...
View ArticleHow to create a contact when an account is created? (2 Comments)
Topic by Amala VijayanHai All,I have a custom script to create Account through a form as well as through uploading csv file.I want to create a contact when an account is created. I tried to do this...
View ArticleExpired incidents in custom processes (1 Comment)
Topic by Adam DarbyshireContentHi Everyone,I'm trying to make a custom process that will trigger on a new incident created based on the queue of the expired incident it replaces.If expired incident...
View ArticleHow to get Thread.thread_id while adding threads to an incident (3 Comments)
Topic by Bipin MittalContentHi All,I am working on a POC where I am supposed to accept an array of notes and add all, one by one to the Private Note of an Incident. I am able to do it just fine. What I...
View ArticleCustom Process not executing when incident source is SOAP API (1 Comment)
Topic by Srilatha CKHi All,I have a requirement to copy the incident reference number field value to a custom field. I have written a custom process to do that which is executing fine when incident is...
View ArticleCustom Process - PHP script - custom fields & obj->prev (1 Comment)
Topic by Mark BradleyHi all,I have a custom process script in while I am attempting to catch a change to a custom field on the Contact object. I extract the field value and the previous field value...
View ArticlePrevious Valuse of RightNow Objects (1 Comment)
Topic by Yogesh J SHi,I have a CPM for contact update, through which i need to check exactly which field is get updated. I need to save the previous and current values of the edited field in a custom...
View Articleprocedure not working (1 Comment)
Topic by deepa vContentPROCEDURE INSERT_BULLETIN(ip_BULLETIN_TITLE IN VARCHAR2,ip_CONTENT IN VARCHAR2,ip_COM_CD IN VARCHAR2,ip_PHONE_NO IN VARCHAR2,ip_EMAIL IN...
View ArticleIs it possible to have a new Thread Type?
Topic by Bipin MittalContentHi,I have a strange requirement to achieve, where we are looking to have a new note type for Incidents.We have RightNow agents and also Partner Agents serving the customers....
View Article"The NameOfSLA ID provided does not correspond with an active SLA" - but it...
Topic by kahelfrichI'm working on a C# program that creates orgs with SLA instances. It works most of the time for the hundreds of SLA types we have and orgs that I have created in a cloned testing...
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Print on "Custom Process" (4 Comments)
Topic by Bruno VasconcellosHello!! Friends, I have the following demand: When I create an Incident, need to pass the ID of that incident to a legacy system and that system will respond with a message...
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