CPM script running recursively (1 Comment)

Topic by Bipin Mittal

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Hi,

I have written a CPM script that runs on Incident update and checks for the value of a custom field. If the value is 1, it updates the incident. Everything works fine except the fact that whenever I update and save the incident, the incident thread gets updated 5 times.

I have added the below line of code already.

if ($cycle !== 0) return;

But, this does not help. I have also noticed that, if at the end of the code that updates the incident, I make the custom field value as 0, it does not update the incident multiple times. But, this does not looks logical and moreover, I do not want to make the value of the custom field again to zero.

Can anyone please suggest some solution here.

Thanks,

Bipin

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