Incident "Send on save" flag not correctly set (5 Comments)

Topic by ilamukky

Content

Hello!

I am developing an Addin that creates an incident, and when saved sends the email response to the customer.

I tried to set the "Send on Save" field from Addin, setting IIncident.Response =4, and I see the flag correctly set in the incident workspace... but when I save the record, it is handled as unselected (case 1). If instead I click manually on it before saving, it remains selected, but this time is really set (case 2).

Am I missing anything? Below there are code and screenshots of the 2 cases:

   IThread thread = iincident.Threads[0]; 
   thread.Note = "Message Text";
   thread.ContentType = ThreadContentType.PlainText;
   thread.ChanID = 9;        /* 9=Email */
   thread.EntryType = 2;     /* 2=Response */
   iincident.Response.Type = 4;    /* 4=manual response -> this makes SendOnSave selected */

Thanks
Ilaria

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