Topic by Dan Stevens
Content
I have a RightNow Add-In that retrieves a list of menu items for custom fields. It does this by using the IGlobalContext.GetOptlist(int) method, passing the value 93 (OPTL_CF_MENU_ITEMS). This works, except for the it appears that the result of this method is out-of-date: certain menu items that are clearly visible in the custom field configuration section are missing from the method result, as though menu items created after a certain point in time are excluded. I know that it is not a local caching issue as today is the first time I've install this site to my workstation.
To me it seems that there is a product defect with this particular OptList. I have a number of questions in my mind; I'd be very grateful if anyone had an answer for any of them:
- Is this a known defect for version August 2012?
- Is it fixed in a newer version of RightNow?
- Is there any means of triggering a 'refresh' of this OptList?
- Is there an alternative method of retrieving custom field menu items via the Add-In framework?
I believe it's possible to use the Connect Web Service for SOAP API to retrieve custom field menu items, but I'm hoping to avoid this would would involve substantial changes to the add-in.