Topic by suresh
Content
Hi,
We are attempting to enable Smart assistant on an external website which is not powered by rightnow
Using the Knowledge foundation APIs, we are trying the GetSmartAssistantSearch() method.
I have attached the snipped of the code.
The code is pretty much the same as in the example on your online documentation with 2 changes:
http://community.rightnow.com/developer/fileexchange/Connect_KFAPI_February_2012/Content/KF%20API/Web%20Service%20API/API%20Operations/GetSmartAssistantSearch.htm
We want to limit the search results to specific products and categories.
So we have added the ContentSearch filters to the call by adding product and category IDs.
But the results returned are not according to the filters.
Eg: we are filtering for product id 846
and category id 1165
But the smart assistant returns answer id: 877 - this answer is not applied to the product id 846 or category id 1165.
Which is not the desired functionality we are expecting.
Can you please advise what we are doing wrong?
Thanks,
Suresh