Channel: Discussion Forum > Connect Data Services

↧

Data element in the Message is NULL

September 8, 2014, 3:22 pm

≫ Next: How to Retrieve CC Address from Email Header and add it to Incident Contacts (4 Comments)

≪ Previous: SAML 2.0 configuration with Oracle OIF 11.1.1.6 for agent login

Topic by Rohan Nayak

Content

Hi,

Need help on the "Data element in the Message is NULL" error. When I try publishing this Request XML to Right Now, it gives the Error "Data element in the Message is NULL". Could anyone please help in resolving it?

Version

Right Now SOAP API

Code Block

Input XML<?xml version = "1.0" encoding = "UTF-8"?><inputMessage xmlns:ns0 = "urn:generic.ws.rightnow.com/v1_2" xmlns:ns22 = "urn:objects.ws.rightnow.com/v1_2"><ns1:Update xmlns:ns1 = "urn:messages.ws.rightnow.com/v1_2"><ns1:RNObjects xmlns:xsi = "http://www.w3.org/2001/XMLSchema-instance" xsi:type = "ns22:Incident"><ns2:ID id = "12484232" xmlns:ns2 = "urn:base.ws.rightnow.com/v1_2"/><ns22:AssignedTo><ns22:Account><ns2:ID id = "4220" xmlns:ns2 = "urn:base.ws.rightnow.com/v1_2"/></ns22:Account><ns22:StaffGroup><ns2:ID id = "100299" xmlns:ns2 = "urn:base.ws.rightnow.com/v1_2"/></ns22:StaffGroup></ns22:AssignedTo><ns22:CustomFields><ns0:ObjectType><ns0:TypeName>IncidentCustomFields</ns0:TypeName></ns0:ObjectType><ns0:GenericFields dataType = "OBJECT" name = "c"><ns0:DataValue><ns0:ObjectValue xsi:type = "ns0:GenericObject"><ns0:ObjectType><ns0:TypeName>IncidentCustomeFieldsc</ns0:TypeName></ns0:ObjectType><ns0:GenericFields dataType = "STRING" name = "origassign"><ns0:DataValue><ns0:StringValue>Test</ns0:StringValue></ns0:DataValue></ns0:GenericFields><ns0:GenericFields dataType = "STRING" name = "other_info2"><ns0:DataValue><ns0:StringValue>Policy Number/Status</ns0:StringValue></ns0:DataValue></ns0:GenericFields></ns0:ObjectValue></ns0:DataValue></ns0:GenericFields></ns22:CustomFields></ns1:RNObjects><ns1:ProcessingOptions><ns1:SuppressExternalEvents>false</ns1:SuppressExternalEvents><ns1:SuppressRules>false</ns1:SuppressRules></ns1:ProcessingOptions></ns1:Update><headers><Header.request_header mustUnderstand = "false"><ns1:ClientInfoHeader xmlns:ns1 = "urn:messages.ws.rightnow.com/v1_2"><ns1:AppID>RIGHTNOW</ns1:AppID></ns1:ClientInfoHeader></Header.request_header></headers></inputMessage>



Output XML

<?xml version = "1.0" encoding = "UTF-8"?><ns0:ErrorReport xmlns:ns0 = "http://www.tibco.com/pe/EngineTypes"><StackTrace>Job-293000 Error in [BusinessProcesses/CRUZII_BusinessProcess/SubProcesses/ReadWSRInfo.process/GroupRetryOnError/GroupSearchOrGet/IncidentUpdate]

 at com.tibco.plugin.soap.SOAPSendReceiveActivity.postEval(SOAPSendReceiveActivity.java:445)
 at com.tibco.pe.core.TaskImpl.eval(TaskImpl.java:635)
 at com.tibco.pe.core.Job.step(Job.java:729)
 at com.tibco.pe.core.Job.checkStep(Job.java:518)
 at com.tibco.pe.core.JobDispatcher$JobCourier.runx(JobDispatcher.java:249)
 at com.tibco.pe.core.JobDispatcher$JobCourier.run(JobDispatcher.java:200)</StackTrace><Msg/><FullClass>com.tibco.pe.plugin.ActivityException</FullClass><Class>ActivityException</Class><ProcessStack>BusinessProcesses/CRUZII_BusinessProcess/StarterProcesses/SendRequestToRightNow.process/Get RightNow Data>BusinessProcesses/CRUZII_BusinessProcess/SubProcesses/ReadWSRInfo.process/GroupRetryOnError/GroupSearchOrGet/IncidentUpdate</ProcessStack><MsgCode>SOAPPLUGIN-100023</MsgCode><Data><defaultFaultElement><faultcode>soapenv:Sender</faultcode><faultstring>Data element in the Message is NULL</faultstring></defaultFaultElement></Data></ns0:ErrorReport>

↧

Trending Articles

Practice Sheet of Right form of verbs for HSC Students

September 22, 2019, 11:40 pm

Download: FK ft Shenky – Nakuyewa ”Prod by: Shenky”

February 16, 2017, 4:24 pm

How to win at Markstrat (Markstrat Tips and Tricks) – Vodites

January 5, 2014, 10:34 pm

Ominde Commission Report and Recommendations – Ominde Report of 1964

March 16, 2015, 5:14 am

Bureau of Internal Revenue: Regional Offices (Directory)

January 9, 2014, 11:06 pm

GO 53 on Enhancement of Ex-gratia upto 5 Lakhs Toddy Tappers in Telangana

March 26, 2017, 11:23 pm

Cakewalk CA-2A Leveling Amplifier v2.0.1.97 WiN, v2.0.1.96 OSX Incl Keygen

October 17, 2016, 7:20 am

Mp3 Download: Mdu - Kunjenjenjena

December 7, 2017, 8:16 am

How the kill the job , when DTP request running for long hours.

July 26, 2013, 2:41 am

Microsoft Intune から展開しているアプリのアップデートについて

October 17, 2016, 4:11 am

18-year-old girl was beaten for half an hour by two Northampton men in 'an...

September 1, 2017, 10:00 pm

Car crash in Dunton Bassett leaves driver in critical condition

October 7, 2014, 7:51 am

Macky 2, Two Others In Road Accident

March 29, 2015, 5:34 am

Application log 00000000000000089514: Could not convert queue DLVST90CLNT

May 14, 2015, 11:27 pm

Detroit mafia: D’Anna Brothers agree to plea deal

April 21, 2016, 6:56 am

Delivery block field greyed out using VA02

January 26, 2016, 2:52 pm

Muloraki Au

June 22, 2016, 1:44 am

【個人撮影】スマホのプライベート映像♪「中に出さないで///」カラオケ屋での生ハメ撮りが流出ｗ【リベンジポルノ】＠PornHub

October 12, 2017, 2:23 pm

BREAKING NEWS: Diamond Platnumz Is Reported Dead After Ghastly Car Accident

February 9, 2018, 4:56 am

FIAT 500 B0111 B0112

July 5, 2018, 10:31 am

© 2025 //www.rssing.com