Possible to use RightNow connect with separate instances? (2 Comments)
Topic by jhtWe have 2 separate RightNow instances - is it possible to utilize RightNow Connect between the 2 instances (databases)?Â
View ArticlePassword attempts using the SOAP API (1 Comment)
Topic by Melissa RileyDoes anyone know if the password attempts using the SOAP API work the same as they do when logging in to the console? Meaning, if someone fails to enter the correct password...
View ArticlePTA settings to correspond to Java (1 Comment)
Topic by Colette MurphyContentHiWe're trying to get our heads round the encryption for PTA and specifically how we should set the PTA parameters compared to tyhe encryption code we want to useWe are...
View ArticleRelated incident not saved from Custom process event handler (10 Comments)
Topic by Bishnu PaudelContenthi all,I have a custom event handler for update event of a CUSTOM OBJECT which is related to incident object and will always have one incident per record. My script is...
View ArticleWorkspace add-in Parent / ParentForm (7 Comments)
Topic by SalvatoreHello,I'm implementing a workspace add-in based on a custom user-control, everything works as expected apart from the fact that I'm not able to retrieve the user control ParentForm /...
View ArticleCustom Process not executing when incident source is SOAP API
Topic by Srilatha CKHi All,I have a requirement to copy the incident reference number field value to a custom field. I have written a custom process to do that which is executing fine when incident is...
View ArticleGetting report filters with connect api (6 Comments)
Topic by Vince McCarthyContentHi,Is it possible to get the list of filters associated with a report using the connect API.I can set the filters quite easily once I know the name but what I'm looking to...
View ArticlePhoneList SOAP (5 Comments)
Topic by Bruno VasconcellosHello!!! I'm trying to create a contact by SOAP.But when I added the field 'Phone', occured one error: "RightNowSyncService|urn:wsdl.ws.rightnow.com/v1_2 failedFound...
View ArticleHow to pass Date to Report filter (5 Comments)
Topic by Guru Prasad HContentHi, I have a Incident report which has filter on createddate between two dates. I am trying to pass today date and yesterday date in java. I am unable to fetch the data. I...
View ArticleGet Custom fields name from Contact (1 Comment)
Topic by Ganesh RajuContentHi,I need custom fields name from contact to generate query(SELECT ID FROM Contact WHERE Contact.CustomFields.c.phonenumberalt='000000'). here the custom field name is...
View ArticleUnable to query an Organization based on a custom field
Topic by Bryan ScarboroughContentHello, I am trying to query an Organization based on the value of a custom field.  Below is the code that I am using, however, based on the error I am getting the query...
View ArticleCustom Process not triggered on Multi Edit (1 Comment)
Topic by Bastiaan van der KooijContentI have build a custom process on a custom object called orders. The process is triggered on create and update. The logic looks up an incident with a field that is...
View ArticleAgent scripting questions
Topic by Andrey TyurinHi all,I have questions regarding agent scripting:1. Is it possible to change script questions from add-in?2. There is limitation for the IRecordContext::RefreshWorkspace...
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How to get available labels in Analytics report filter of type MENU (1 Comment)
Topic by Vince McCarthyContentHi All,I'm really stuck here and any help would be greatly appreciated. I am using SOAP Connect to retrieve report definitions and report filters. I can get the...
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queryObjects cannot get email from Contact (1 Comment)
Topic by albert huaContentHi there,I am trying to get the email address from the Contact table using queryObjects. I can get other information such as ID, name, etc. The code I am using is below:String...
View ArticleAuto-import of Contact Records on Schedule (2 Comments)
Topic by januaryContentI'm hoping to get pointed in the right direction for an automated task using an API. Our idea is to run a script on our DB and deposit a csv onto a specific location. The process...
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Documentation shows ability to change agent status, but DLL has no such...
Topic by JaredContentOracle RightNow CX Desktop Add-Ins Documentation shows a method which doesn't actually appear in the RightNow.AddIns.AddInViews DLL. If you look at the two attached images, you'll...
View ArticleCustom Process - outgoing connection (7 Comments)
Topic by Ross CrockettContentHello,I've managed to configure a custom process to include the NuSOAP library to make a web service call on trigger of an event. I have migrated code from customer portal...
View ArticleOpportunity Tasks (3 Comments)
Topic by Sachin GuptaHello all,I have recently started looking at connect web service. I am trying to read all the tasks associated to the Opportunity. I do not see a way to make a call to the web...
View ArticleRelated incident not saved from Custom process event handler (12 Comments)
Topic by Bishnu PaudelContenthi all,I have a custom event handler for update event of a CUSTOM OBJECT which is related to incident object and will always have one incident per record. My script is...
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