Custom Process and Campaigns
Topic by Mark BradleyHi folks,I have set up a basic Campaign, one Entry point leading to a Transactional Mailing (set to Immediate trigger) and then a second Transactional Mailing (set to 5 mins after...
View ArticleHow to link the Custom field value with the url while setting the rules to...
Topic by Pramod Kumar I have created a custom field under the incidents table and have used it on the customer portal in the feedback page. So i get a value from the customer through CP which gets...
View ArticleBest batch insert / update method (3 Comments)
Topic by Walter KampContentWe have to batch insert/update >50.000 contact records into RightNow and we don't have the contact.c_id in the external system.This needs to be done:1. Check if the email...
View ArticleHi, I am getting an error while trying to connect through nusoap_client....
Topic by Shreyas PandhariVersionFeb 13, Feb 14Code Block<? /* * CPMObjectEventHandler: soap_on_incident_create * Package: RN * Objects: Incident * Actions: Create * Version: 1.2 */ use...
View ArticleHow to refresh a report in IReportCommand2-addin code? (4 Comments)
Topic by Walter KampContentI created an IReportCommand2 AddIn. This addin shows a ribbon button in my report.When the button is pressed, it runs another report in the background (by using RN Connect)...
View ArticleAccessing and Setting Custom Field values in Custom Process
Topic by Shreyas PandhariContentHi,I am trying to access and set the custom field value in apply() as well as TestHarness() methods but process designer throws an error. I even tried with the way given...
View ArticleProblem when trying to get a Custom Attribute with Connect for PHP V1
Topic by Fabian UgarteContentI'm hoping you guys can help me with a major problem when i try to get a Custom Attribute using the Connect for PHP API V1 (November 2011 release). I have created a Custom...
View ArticleUpdating an answer access level using Connect PHP (1 Comment)
Topic by Dave GoldsteinContentI am having difficulties updating the access level of an answer using Connect PHP. I can create new answers with any access level but cannot then remove that access level...
View Articlehow to invoke WSDL operation through SOAP UI (7 Comments)
Topic by Prabhat RanjanHi I am new for the RightNow WebService API for SOAPCan anybody help me how to invoke the operation through SOAP UI.When i try to invoke the "Create" operation through SOAP...
View ArticleATG Integration (8 Comments)
Topic by Sumesh ACHi all, I need help on ATG - RightNow integration. I found this link on RightNow community http://communities.rightnow.com/posts/92f7b40a90. I couldn't find the options showing in...
View ArticleSoap request for create the Organization (6 Comments)
Topic by Prabhat RanjanHI,I am sending this soap requst to create Organization. <ns7:Create xmlns:ns7="urn:messages.ws.rightnow.com/v1.1"> <ns7:RNObjects...
View ArticlePerformance implications of large number of Contacts in RightNow (1 Comment)
Topic by Ross CrockettContentHello,Quick question, is there likely to be any performance impact to RightNow use following a large load of Contacts (several hundred thousand)?This is excluding the...
View Articlehow to get values from Incident, including filter
Topic by Shai HangelContentHello, I'm trying to get values from Incident table, but with limitation (using "Where.." condition / "LIMIT..') and I'm getting this error: code: try {...
View ArticleCustom Process and Campaigns (2 Comments)
Topic by Mark BradleyHi folks,I have set up a basic Campaign, one Entry point leading to a Transactional Mailing (set to Immediate trigger) and then a second Transactional Mailing (set to 5 mins after...
View ArticleQuery to Fetch the List of all Custom Objects and its fields... (1 Comment)
Topic by Ganesh RajuHi,I have a requirement to show all the Custom Objects name in the Combobox. On selecting the Custom Objects, the another combobox should list out its related field Names.I am...
View ArticleHow to create an Organization with SLAInstance? (2 Comments)
Topic by Calvin LeongContentI am trying to create organization with SLAInstance (see code block below) but it got created without SLA instance. I am using Connect Web Services for SOAP. I did not get...
View ArticleUnknownHostException while invoking wsdl in Java
Topic by Guru Prasad HI am getting Caused by: java.net.UnknownHostException: while invoking the webservice in java(ide:eclipse).I am able to access wsdl in browser..it works fine.i took help of my .net...
View ArticleCreate Service Product and Category in Java
Topic by Guru Prasad HContentHi, Please suggest me how to create Product and Category in Java. Thanks,Guru Prasad H VersionCX Version 1.2
View ArticleFinding Error while uploading the php file in process Designer (1 Comment)
Topic by Mohit BhatContentFinding Error while uploading the php file in process Designer and testing the php file .The error is :-Fatal PHP error on line 51 of TestDesign\TestDesign:syntax error,...
View ArticleChanging the Organisation name to some constant String upon organisation...
Topic by Mohit BhatContentSample Php code for Changing the Organisation name to some constant String upon organisation creation using Process designerCode Block<?php /** * CPMObjectEventHandler:...
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