Batch Create Core Object with Customer Object Child
Topic by Alex OnslowI'm writing a data import process, where contacts are created from a custom object table (ImpContact) containing the raw data. The custom object is a child of contact, and I'm...
View ArticleImporting Answers (4 Comments)
Topic by ARY EPPELHello!I have to Import Answers from a .csv file to RightNow Tables. I wonder if I can import the following information, or iI have to configure it manually after importing Answer...
View ArticleAccessing custom fields via SOAP (12 Comments)
Topic by James WhitehouseContentI performed a GET for incidents based on the sample code described in the GET documentation, but it does not return the custom...
View Article.NET AddIn workspace freezes when using ExecuteEditorCommand to save
Topic by Shellie RobertsonContentI have an add-in that requires the incident ID in order to perform a SOAP api call. In order to get the incident ID, I perform a save on the workspace so the ID will...
View ArticleUI not reflecting Custom Field update after Add-In change
Topic by Dan CorithContentI'm not sure what I'm missing but I'm unable to make the UI control for a Custom Field text object update to a new value via an Add-In. I have verified that the Custom Field...
View ArticleUnable to Adde Phone Numbers to a Contact through Connect (5 Comments)
Topic by Steve FlynnI have a program that creates contact records based on an input. All fields populate successfully, however phone number doesn't seem to work.I create and attach phone number to a...
View ArticleHow to fetch Incident attachment url using soap service using .Net
Topic by Vinod MehtaContentIn Earlier version I'm using below method to fetch incident attachment urlobjUtil.getFAttachURL I've searched a lot but haven't got any method to fetch url in soap service...
View ArticleUpdating multiple NAMED_ID only updates first one
Topic by Eric Den HollanderContentHi,I'm trying to create a SOAP request to update custom fields that are of type NAMED_ID for a Contact.The below code only updates the first NAMED_ID and will not...
View ArticleROQL for Transactions table (4 Comments)
Topic by Amudha KannanContentWe are trying to report on some fields in the transaction table using ROQL via the Web Services SOAP API in a C# .Net application.When we try it is throwing syntax error...
View ArticleHow to reload RecordContext for a workspace addin
Topic by Shellie RobertsonContentHi all, I have created two workspace add-ins and have run across a major limitation and was hoping there was some sort of workaround. The add-ins will pull...
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cURL: Not able to connect to a specific web service hosted on the AMAZON...
Topic by Vignesh KasargodContentHi Friends, I am facing a problem in accessing a web services hosted on AMAZON cloud from my custom process with cURL method. As per my use case , I need to consume...
View ArticleCustom PHP code for answer section (5 Comments)
Topic by Vinoth ArockiamContentHi support, I want to get the answer content in a php variable. so if i assign it directly with the tags given. it through the error. So please help me to fix this. since...
View ArticleSOAP: "internal error" when updating Incidents (5 Comments)
Topic by Nils GotzheinContentHello.We are using the November 2011 Version of rightnow. Using the SOAP Web API we wan't to move Incidents between contacts. Recently our code (which used to work earlyer)...
View ArticleUpdate Thread Text (1 Comment)
Topic by Steve FlynnCan someone tell me whether I can edit the text in an incident thread through Connect? I have all the code in place for this, but when I attempt to update I get an error:"ID may not...
View ArticleConnect PHP API - Page not found
Topic by tsansHello, I have a clone/test environment where I am able to upload PHP pages via the File Manger and have no problem accessing them using my browser. But, when I upload the same files to...
View ArticleImporting a CSV file into RightNow DB without using Data import wizard. (5...
Topic by Vignesh KasargodContentHi All, Can someone suggest me on how to import a CSV file into the RightNow Database without using the Data Import wizard. Just for the sake of understanding let us...
View ArticleUsing the "TAB" button!!! (2 Comments)
Topic by GaryContent this is an "Agent Desktop" query, sorry if this the wrong forum but couldn't find related forum.Anyway, on the Agent desktop is it possible to use the tab button to scroll through...
View ArticleAnswer access level
Topic by Utkarsh UpadhyayContentWe want to hide a specific value of access level of answer for a specific group of users.We tried "Customizable Menus"> Answer access Levels > setting the...
View ArticleRetrieve Parent/Child Relationships and Fields Using SOAP?
Topic by Christopher FarmerHi,We have a requirement to develop an add-in which is able to run through a workspace of almost any type (for both standard and custom objects), which will allow a user to...
View ArticleATG Integration (1 Comment)
Topic by Sumesh ACHi all, I need help on ATG - RightNow integration. I found this link on RightNow community http://communities.rightnow.com/posts/92f7b40a90. I couldn't find the options showing in...
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