Topic by Shellie Robertson
Content
Hi all,
I have created two workspace add-ins and have run across a major limitation and was hoping there was some sort of workaround. The add-ins will pull information from the incident record, and use this to query for additional information using the SOAP api. This works great if I only have one workspace loaded. If I load a second workspace, the RecordContext is then loaded for the second workspace. When I tab back to the first workspace, and fire the add-in using workspace rules, the RecordContext does not change, so all information is pulled from the second workspace, even though the focus is on the first one. Even if you create a new incident, and immediately close it, the RecordContext is still on the new incident. Basically, what I need is the ability to reload the RecordContext when the add-in is fired, instead of when the control is created. Is this something we can do? Any help would be appreciated. Thanks!