Agent Declined Chat when agent did not decline chat (1 Comment)
Topic by JaredI'm getting an "Agent Declined Chat" error from 3PQ Chat immediately following a successful chatrouted response. The agent is logged in fine. The code works fine in other sites, but not...
View Article'Requested agent is absent' when agent is available (2 Comments)
Topic by JaredWhen using the ChatRouted method on the 3PQ API, sometimes we receive back a failure, with the message 'The requested agent is absent.' The agent is clearly logged in to the chat channel,...
View ArticleLink an incident to an incoming chat before it arrives at client (2 Comments)
Topic by JaredIs there a way to link a new incident to an incoming chat before it arrives at the agent desktop? The SOAP API doesn't seem to give much access to modifying a chat, such as custom fields,...
View ArticleAdding to ContactList (1 Comment)
Topic by david aContentCode I was using before in version 1.0 , now produces an error in 1.2.The error below. If i dont change the marketing list, no error is throw.A critical error has occurred....
View ArticleQuerying contacts with large limit (4 Comments)
Topic by david aContentWhen querying contacts and using a limit and offset , the highest i can seem to set the limit is about 300, long way from the 10000 which is the max, before i get the error...
View ArticleAccessing Thread.MailHeader using Webservices
Topic by Jurrien FakkeldijContentI found this post below with somewhat the same issue I am having.http://communities.rightnow.com/posts/99cec8ad84I only getting empty MailHeaders back. Whether I use...
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Multi-Select field in Workspace. (2 Comments)
Topic by Darsen PrasadContentHi I need to create a field in workspace which will be of kind Menu. But the requirment is to have a multi-select dropdown for the menu field.Currently I am using a...
View ArticleHow to query our ticketing information externally
Topic by Steve MarshContentHi there,Apologies if my question seems a obvious or incorrect but I would like to query our ticketing information directly (via excel/VBA or access for example).We have...
View ArticleRunAnalyticsReport FileData (5 Comments)
Topic by Alexander BerndtContentI'm trying to run the RunAnalyticsReport sample code but cannot figure out what is meant to go into FileData. VersionFebuary 2012Code Block public void...
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How could I find Relationship Name of custom object in RTN? (4 Comments)
Topic by eric GuoContentHi,I am trying to use ROQL to query my custom object "Meeting" through Relationship queries. I learned that I need to know the relationship name since I followed the...
View ArticleUnable to Fetch Quote LineItems
Topic by Vibhor MathurI am trying to fetch an opportunity and quote using the Right Now WSDL in C# code. It is fetching the quote fine but it is always fetching the LineItems as null. Please advise...
View ArticleRunAnalyticsReport doesn't work when using more than 1 Filter (3 Comments)
Topic by Walter KampContentWhen I run the function with one of the 2 report filters, everything works fine. As soon as I add the 2nd filter, exception is thrown: 500 - internal server error.Tried this...
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Blob - LabelText for Description in ServiceProduct
Topic by LornaContentI think based on this that I can't do what I want using Connect for PHP so I'm looking for a different solution.I want to search the ServiceProduct list by the...
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Workspace AddIn that contains a WPF control
Topic by Justin YoungContentI am re-writing an Add-In from scratch and decided that a WPF user control made more sense than trying to deal with layout issues in WinForms. So I created a new...
View ArticleRelationship Query Throwing "Too many objects requested" (2 Comments)
Topic by Joe SeefeldtContentHello, I've been trying to use ROQL to query for an Incident and it's related Contact. Whether I try to query for an Incident and it's PrimaryContact, or a Contact and join...
View ArticleReading/ Updating Opportunity Competitor Through Connect APIs
Topic by AmarinderContentHi Everyone, I want edit/update opportunity competitor using the APIs but found it is not listed in the Common Object Model.Can anyone advise if there is a way to achieve this...
View ArticleUsing Soap RightNowSyncPortClient.GetValuesForNamedID() method to retrieve...
Topic by Dan CorithContentThe objective is simple but my results have varied to say the least. I'm trying to pull a list from a Custom Field type Menu. Inside of RightNow, if I select Configuration...
View ArticleHow to set a NAMED_ID by its Name (not by its Id) using SOAP (1 Comment)
Topic by Eric Den HollanderHi, I'm trying to write a SOAP message that will update a NAMED_ID object by its Name (as opposed to its ID). I know I can do this by its id, for example to set the...
View ArticleUsing AddIN to get Chat transcript
Topic by Chirag Kapil Hi,We have a requirement wherein we need to get the Chat transcript using a workspace AddIn on conclusion of chat.We have been able to capture the close event of the workspace...
View ArticleNov 11 Connect for PHP documentation for File attachements (7 Comments)
Topic by Andrew PrentisI'm working on a Nov 11 site (yes they still exist), and need to do a file attachement to a task object, so i went to the Nov 11 Connect for PHP docuemtnation...
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