Ability to migrate data from current internal KB system
Topic by Sumesh ACHi All, Is there any possibility to store HTML data on Rightow data dictionary. If anybody have some idea on this, please help me.Thanks in Advance,Sumesh.
View Article.NET RightNowSyncService (9 Comments)
Topic by Peter DawsonHello,I am attempting to create a .NET web service using a WSDL that does not have the RightNowSyncPortClient member variable referenced in all the documentation I can find for Web...
View ArticleQuery RN db from Excel VBA with ReportID (3 Comments)
Topic by Ryan SchofieldHi All,I'm brand new to RightNow and need to figure out how to query the database. I was used to our old ticketing system where I could just ODBC, but I see now I have to learn...
View ArticleHow to create user accounts by extracting data from an excel sheet (1 Comment)
Topic by praneeth kuppaContentAccount creation is a tedious process.I would want to create user accounts by extracting data out of a excel spread sheet that has coloumns like first name,last name,login...
View Article'Requested agent is absent' when agent is available (3 Comments)
Topic by JaredWhen using the ChatRouted method on the 3PQ API, sometimes we receive back a failure, with the message 'The requested agent is absent.' The agent is clearly logged in to the chat channel,...
View Articleintegrating third party applications into oracle rightnow (1 Comment)
Topic by praneeth kuppaContent Hi,How can i integrate third party applications into rightnow cx.Could somebody give me an example of what kind of third party applications are integrated into oracle...
View ArticleRightNow integration with SAP (3 Comments)
Topic by ARY EPPELHello,We need to get data from SAP ERP and display it on RightNow. In particular we need to have billing and payment data, and check SAP product inventory for product abailability...
View ArticleChange a products parent (1 Comment)
Topic by Steve FlynnIs it possible through Connect to change a products parent? The documentation would seem to indicate that it is, but I haven't been able to get it to work. Does anyone have any...
View Articledetermining if an incident can be re-opened or not (1 Comment)
Topic by MTSponealContentHi, I am looking to create a report and fetch it via the Connect API. The report should be all incidents for a certain time frame that are solved. By solved I mean the incident...
View ArticleCPM: Determine current state of the object (5 Comments)
Topic by Brad LearyThe following paragraph is from the CPM Wiki:Only values that have been modified will be contained in $obj. If you need access to values that have not been modified you may access...
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Reports on CP showing results for other users
Topic by Ciarán McGowanContentHi all,I'm having an issue creating reports that users can view in the CP. I have one report based on a Custom Object called "Jobs" which hangs off the Contact table, but...
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Error on launching
Topic by William ValeroContentHi, I'm getting an error when launching the console, and i don't know what it is related to.Thanks for your help solving the issue. VersionMay 2013Image
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cURL: Not able to connect to a specific web service hosted on the AMAZON...
Topic by Vignesh KasargodContentHi Friends, I am facing a problem in accessing a web services hosted on AMAZON cloud from my custom process with cURL method. As per my use case , I need to consume...
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How to change the navigation menu?
Topic by Vinoth ArockiamContentHi Support,We have KB (Knowledge Base) within the oracle rightnow application.In the KB area, people will search and find the relative answers for their questions. in the...
View ArticleHow to INSERT data to "Account" using C# API (Missing Attribute ?) (1 Comment)
Topic by Shai HangelContentHello,I tried to use RightNow API in C# , to insert a new Account's record.tha code failed and return error:"Required on create: Account.Attributeswhile performing create on...
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How to change default keyword in the searchbox? (1 Comment)
Topic by Vinoth ArockiamContentHi all, I need to change the default text in the search box. please give me the instruction to change it. here i have attached the screenshot. please find it and give me...
View ArticleData migration from an external system to RightNow (1 Comment)
Topic by PavanSatish AnnavarapuContentHi All,Could you please suggest an efficient way to migrate data from an external system to RightNow. I have learnt from administration documentation that the Data...
View ArticleAuto-import of Contact Records on Schedule (1 Comment)
Topic by januaryContentI'm hoping to get pointed in the right direction for an automated task using an API. Our idea is to run a script on our DB and deposit a csv onto a specific location. The process...
View ArticleRules On change web browser
Topic by Vinith ThaitharaContentHello All,I am newbie in RightNow CX. I would to know about rule. In incident workspace , clicking contact and change email and according to the rule it invoke web...
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Assign Incident>Queue and Incident>SLAInstance through a Custom Process
Topic by Robert NorthContentWe have some complex requirements for the Assignment of queues and SLA's based upon Product and Category values. These would be quite complex to implement in Business Rules...
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