Custom Processes - product limitation with techmail? (2 Comments)
Topic by Kevin BrowneContent Hello, Question on Custom Processes. We have built a Custom Process which is configured to run on Incident creation. It works fine when the Incident comes in via the...
View ArticleCreating new opportunity from incident workspace not using custom opportunity...
Topic by ChrisGood Morning,I have been searching the RN KB and also through the forums hoping to find an answer to this issue, but have not had any luck. I am hoping that someone will be able to point...
View ArticleKF api GetPopularContent limit (4 Comments)
Topic by DSHello, When using the KF Api getpopularcontent method the limit parameter is supposed to have a default value of 100 (see documentation). When passing no value there's an error "limit must...
View ArticleHow to get Answers by Product or Category using RightNow Service API or using...
Topic by Abhishek ShrivastavContent We need to get Answers by Product or Category using RightNow Service API or using RightNow KF Service API I found a sample in RightNow KF Service API documentation....
View ArticleHow to Limit number of rows displayed in a group of a report. (2 Comments)
Topic by Alejandro CabrerizoHi, maybe i've not search good enough for this topic but im guessing its pretty easy what i need to ask, the issue is that im creating a report and im making the sum of the...
View ArticleExtract data in CSV format (2 Comments)
Topic by ghanshyam Kunduhi,is there any option to extract data of differenct entities to csv's
View ArticleJavascript API -Problem with onbeforesave()
Topic by Angeliki KanavaruHello all,I'm trying to validate the input for a custom field (the birthdate text field) using the Javascript API and the onbeforesave() function.The onbeforesave() function...
View ArticleExtraction error on login
Topic by Nisha SureshWhile trying to login, I am getting the below extraction error. RightNow.CX Verbose: 1 : [21:09:17.7049] Step CrmConsoleInstallationStep complete: FailureRightNow.CX Error: 1 :...
View Article3PQ Chat Server is intermittently not seeing incoming chats (4 Comments)
Topic by JaredI've seen this on rare occasions intermittently, but yesterday it happened repeatedly for long enough to catch it. I was able to submit chats, using the same configuration which was...
View ArticleGeneric field multiple values
Topic by Rajat SinghThe piece of code below adds just the last value in generic custom field. I can put the create inside for loop tp work through all the ContactID's, The thing I want to know is...
View ArticleRetrieveMessages on 3PQ API sends many duplicates (8 Comments)
Topic by JaredContentWhen using RetrieveMessages on the 3PQ Chat API, we sometimes receive dozens or even hundreds of duplicates of the same RNChatQueuedMessages. In the attached log, you can see we're...
View ArticleThe Java axis2 samples do not work (2 Comments)
Topic by Matthew SreevesThe sample code needs to be significantly re-written to get it to work. For example, I've had to re-write the createSecurityHeader method as follows:private OMElement...
View ArticleKF SOAP Category filter
Topic by Steve BowermanHi, We've been using the KK SOAP API for a while now to search/popular content and to retrieve KB articles. These all work fine. However, we are doing a piece of work around...
View ArticleAccessing Email Header with Connect (4 Comments)
Topic by Steffen KimHi,We are currently looking into building an Add-in to automatically put everyone who was on CC for the initial email creating the incident also on CC for all responses to the...
View ArticleROQL Documentation?
Topic by Jerry Fuerstenberg I'm attempting to do some rather complicated stuff using the API and ROQL. Unfortunately the documenation I've found on ROQL so far is terrible.I need information on how to...
View ArticleLDAP Integration (4 Comments)
Topic by MariaHi,How can I Integrate the Agent (Console) login with LDAP "Active Directory"Is There information or tutorial about that? Thanks a lotMaría
View ArticleQueryCSV returns same row multiple times (2 Comments)
Topic by Tushar KapadiHello,I am using QueryCSV to fetch Contact information from RightNow but it returns me multiple rows for the same unique Id.How can i make RightNow return only one row for one Id...
View ArticleOracle Policy Automation -Unable to connect to OPA hub
Topic by santosh patilContentOracle Policy Automation - Unable to connect to OPA HubPlease help. ThanksSantoshVersionFeb 2013FileOPA hub.docx(73KB)
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Issue invoking the Webservice call. (1 Comment)
Topic by Chirag KapilContentHiI am using the tutorial on AddIns available at : http://documentation.custhelp.com/euf/assets/devdocs/november2012/Connect_AddIn_Framework/Default.htmHowever I am geting...
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issue while deploying workspace addin (6 Comments)
Topic by Chirag KapilContentWe have created an addin that utilises the Saving event. However whenever we try to deploy this addin we get an error as :Object Reference Not set to an Instance of an...
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