3PQ Chat Server is intermittently not seeing incoming chats (4 Comments)

Topic by Jared

I've seen this on rare occasions intermittently, but yesterday it happened repeatedly for long enough to catch it. I was able to submit chats, using the same configuration which was successfully working only a few minutes before, which 3PQ Chat Server could not see.

I could see the chats appearing in chats_rt table using a report, but they never triggered a RNChatQueuedMessage. I waited 8 minutes one time to be sure, since sometimes chats appear after a minute or so, and the chat was never seen in the event stream.

Here are a couple of items where this happened:

Server: https://bcvipdo02.rightnowtech.com/Chat-WS/services/wschatuq?pool=272:2

ChatIds: 479, 480

Please advise what we can do to research/resolve this issue when it comes up.

Thanks,

-Jared