Topic by Nisha Suresh
While trying to login, I am getting the below extraction error.
RightNow.CX Verbose: 1 : [21:09:17.7049] Step CrmConsoleInstallationStep complete: Failure
RightNow.CX Error: 1 : [21:09:17.7219]
ApplicationException: C:\Users\user1\AppData\Roaming\RightNow_Technologies\pella\13.5.1147.120\Updates\RightNow.Core.zip extraction failed: Error -
at RightNow.Deployment.InstallationWorkflow.Steps.FileInstallationStep.ExtractAndVerifyArchive(String updateFilePath, String installDirectory, ILogService log)
at RightNow.Deployment.InstallationWorkflow.Steps.FileInstallationStep.InstallFile(ManifestFile file, ILogService log)
at RightNow.Deployment.InstallationWorkflow.Steps.FileInstallationStep.InstallFiles(IList`1 files, IExecutionContext context)
at RightNow.Deployment.InstallationWorkflow.Steps.CrmConsoleInstallationStep.<>c__DisplayClass6.<DoWork>b__4()
at RightNow.Deployment.Network.Locking.LockedDirectoryOperation.Execute(Func`1 action)
at RightNow.Deployment.InstallationWorkflow.Steps.CrmConsoleInstallationStep.DoWork(IExecutionContext context)
at RightNow.Deployment.Workflow.BaseExecutionStep.Execute(IExecutionContext executionContext)
Reported from thread '<No Name>':
at RightNow.Deployment.InstallationWorkflow.PipelineExecutor.PipelineStepExecuted(Object sender, StepExecutedEventArgs e)
at System.EventHandler`1.Invoke(Object sender, TEventArgs e)
at RightNow.Deployment.Workflow.ExecutionPipeline.OnStepExecuted(ExecutionResult executionResult)
at RightNow.Deployment.Workflow.ExecutionPipeline.ExecuteCurrentStep()
at RightNow.Deployment.Workflow.ExecutionPipeline.ExecutePipeline()
at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()
Any help on this is appreciated.
Thanks!!