Event notifications in Rightnow webservices
Topic by Pramod Vasudeva MurthyContentHi Folks,My team was trying to discover event notifications when a record updates. We were following this post.We are not sure where to have the SOAP XML hosted....
View ArticleREST API access custom business object or is SOAP the only option (1 Comment)
Topic by Justin LewandowskiContentHello,In reviewing the REST API documentation it looks like I can not get, create or patch custom business objects, is that correct?Is the only option to get, create...
View ArticleThe service was accessed in a non-supported manner. Please use standardized...
Topic by Chris MaggiulliEDIT: Originally when I tried the new URL https://lathampool--tst2.custhelp.com/services/soap/connect/soap?wsdl=generic it got a 500, but when I tried it again it worked....
View ArticlePost survey response values to Survey Sessions table without survey link (1...
Topic by Andy TownshendContentMy organization is looking to integrate our ticket satisfaction survey experience into our Ticket Detail page.After a customer logs into their account page that displays...
View ArticleROQL to get Home Phone number without a where clause (11 Comments)
Topic by Priya GopalHi All,Can you please help me to get a Home Phone number of a Contact using a ROQL Column mapping and without a where clause?Any help is much appreciated.Thanks,Priya
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CreatedTime and UpdatedTime in Account table are blank (2 Comments)
Topic by Simon KilgarriffContentHi all,I'm not the most technical so bear with me. For an integration/SSO solution I need to query the accounts table and pull up a list of account created/edited...
View ArticleDoes queryResult (Rest API method) escape ROQL queries? (3 Comments)
Topic by William SandoHi there,I am calling: this rest endpoint. We are sending in the following query (url encoded):SELECT * FROM Contacts WHERE Contacts.Emails.Address = '`+email+`' LIMIT 1Where...
View ArticleData import of strings with special characters - C# (1 Comment)
Topic by Rejitha THi All,I am trying to import data to RightNow using REST web service C# code. The data contains special characters like "ç" ."ã", etc. The data is getting imported with "?" in place...
View ArticleROQL Sentence fetches wrong value
Topic by chidambaram CTFlag1 & Flag2 is yes/no fields. Default value for flag2 is 'yes' before, now we changed to 'No value'.I want fetch contact record with below mentioned 2 conditionsCondition...
View ArticleI want to automatically update Spam filtering on mailboxes
Topic by David RitchieContentHi,I'm trying to figure out if there is a way to update the mailbox filtering options on OSvC. If I look in the data dictionary I can see the table Mailboxes and it has...
View ArticleIs ROQL injection possible with single quote?
Topic by William SandoI am calling: this rest endpoint. We are sending in the following query (url encoded). "email" is sent from users, so potentially dangerous.SELECT * FROM Contacts WHERE...
View ArticleRightNow call from java using v1.3 results in "Data element in the Message is...
Topic by Victor ChiritaContentHello everybody, I am noob with RightNow and I am trying to understand what is going on when calling the API to retrieve some data.I have a simple select query with...
View ArticleIs it possible to access the value of a column of a table in Agent Desktop?...
Topic by Ioannis LalousisContentSo I have made an autocomplete for the KeywordText widget using awesomplete. The thing is I want the results to be in order of which questions are most popular. From...
View ArticleICS RightNow connection issue
Topic by Victor Martins de CastroContentHello, I am trying to create a connection with ICS's RightNow adapter but it is not working. After I fill in the WSDL URL, Credentials and click Test, it...
View ArticleC# code to create an incidents on RightNow (4 Comments)
Topic by SAJI MATHEWContentHere I’m sharing the C# code to create incidents on RightNow. I think this code snippet will be helpful for those who wants to integrate 3rd party .Net application with...
View ArticleC# Code to create custom object on RightNow (2 Comments)
Topic by SAJI MATHEWContentI think most of the developers come across the requirement to integrate third-party application with RN system. Sometimes we might need to create entries in the Custom...
View ArticleOSC-CREST-00025
Topic by JJHi,Recently upgraded to Nov 2017. When we now try and access the REST API, e.g. /services/rest/connect/v1.4/incidents/ we get the following...
View ArticleConnect Web Services for SOAP and C# (2 Comments)
Topic by jmastriaContentI am attempting to use the SOAP service to create a contact in RightNow. I have looked through the samples and downloaded some sample code and configured my service reference...
View ArticleCPM Test Harness Functionality (2 Comments)
Topic by Duncan TaylorContentI avoided asking this question in here because I had a ticket in with Oracle TS. But I have not received an answer from them so I'm going to ask here.Does anyone actually...
View ArticleIs ROQL injection possible with single quote? (4 Comments)
Topic by William SandoI am calling: this rest endpoint. We are sending in the following query (url encoded). "email" is sent from users, so potentially dangerous.SELECT * FROM Contacts WHERE...
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