C# Report Returns Incorrect Data (4 Comments)
Topic by Andrew WoosterContentThe report has a filter based on the date the chat was requested, this is set to "Between". When I run the report in the console for "01/01/2017 12:00 AM" to "01/01/2017...
View ArticleROQL - Email address with single quote (2 Comments)
Topic by chidambaram CTFollowing ROQL sentence throws error, because it contains single quote in the email address. select count(*) from Contact where Emails.EmailList.Address='gavin'north@gmail.com'...
View ArticleAnswer destroy fails within Custom Process Designer (3 Comments)
Topic by Britto ThatheyuContentThe CPM reads an existing answer and update one of the answer custom fields.In the upgrade site, test harness stop the execution without returning any results and status...
View ArticleQuery article notifications from all interfaces (1 Comment)
Topic by Andy TownshendContentOur company's website is split into various interfaces for different languages. Upon logging into their account page, in addition a list of their tickets, we would like...
View ArticleHow to execute a report (AnalyticsReport in the Web Services API) by...
Topic by PrashanthContentI need the ability to execute a pre-defined report by supplying the name instead of the ID. I looked at http://communities.rightnow.com/posts/55c19d921d, but my problem is a...
View ArticleIs there a way to upload Service Level Agreements via the REST api?
Topic by Joel SunazWe need an automation between our system of record and Oracle Service Cloud for SLAs. Is this possible via the REST API? I cannot find any information anywhere if it's possible.
View Articleunable to get updated value in the contact workspace through add-in (3 Comments)
Topic by chidambaram CTIn contact workspace, I have field bank_validation Yes/No custom field. Based on condition, I change value of field through workspace add-in. On save of another add-in, I try to...
View ArticleThirdparty Chat API integration error
Topic by Priya GopalHello All,We have tried and implemented a custom chat integration in Customer Portal using third party chat api provided by Oracle by using another hosted REST web service in the...
View Article[C #] How to call API via proxy
Topic by Yoshi GotContentHello everyone. I am implementing sample source code according to the contents of "Getting Started....
View ArticleBackup Test Environment Data (7 Comments)
Topic by R RContentHello and thank you for reading my question. I am involved in an effort where I will be having PROD cloned down to TEST. The user group would like the TEST data backed up should a...
View ArticleMaking REST API available to a third party (1 Comment)
Topic by David WrightWe have a need for a third party - e.g. a printing company - to update OSvC with a status when they have fulfilled an item. I am keen to hear others advice on whether it is...
View ArticleParsing XML in connect PHP received from external system
Topic by UmerHi,I have to parse and traverse through a xml document which I will be receiving from an external system. The external system will be sending data which will be converted into incident,...
View ArticleUpdate a incident by adding secondary contacts using connect PHP API. (2...
Topic by Riya GoelContentI need to add secondary contacts to an incident using Connect PHP. Can anyone please let me know which widget/model is being using for adding contacts as per the attached...
View ArticlePassing Generic Fields to Third Party Chat API
Topic by Priya GopalContentHi All,I am trying to pass generic fields to Chat API but it is not getting sent through the API. It always comes as empty value though I have enabled the Chat in the...
View ArticleSearch Criteria in SOAP Get Request
Topic by UmerI need to fetch all incidents which are recently updated that is their status is changed. I want to use standard SOAP WSDL for this. The external application will send a date as input and...
View ArticleIf a forward request is undelivered then a new incident got created. (1 Comment)
Topic by Riya GoelContentForward a request by attaching a file of size around 45MB (whatever max size is allowed to attach). This request will be undelivered. Agent who forward a request did not got...
View ArticleSetting MenuOnlyObject Value in Connect PHP (1 Comment)
Topic by UmerHi, I am trying to set a Mane filed value from connect php. The object is a custom object in which a menu field is being used.The record is being created correctly but value is not being...
View ArticleGetting Incident Child Custom Object Records in QueryCSV (2 Comments)
Topic by UmerI have a custom object S_Notes which is a child of Incident object. In the QueryCSV (SOAP), I need to get all the Notes records for an incident record. Just like we can use...
View ArticleStandard WSDL just for QueryCsV Operation (1 Comment)
Topic by UmerContentIS it possible to obtain a WSDL for a specific operation like QueyCSV only? FileQueryCsv.PNG(17KB)
View ArticleRead the content of an incident file attachment (1 Comment)
Topic by Riya GoelContentHi,I need to read the content of incident file attachments using connect php api. Kindly let me know if it is possible and how to implement.Regards,Riya Goel VersionFeb 2017
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