How to update Product object in Incident Workspace
Topic by Mala KarmakarContentHi,I am creating a custom process which will be triggred whenever the asset is selected and will update the product associated with the asset.The Asset object is associated...
View ArticleRightNow call from java using v1.3 results in "Data element in the Message is...
Topic by Victor ChiritaContentHello everybody, I am noob with RightNow and I am trying to understand what is going on when calling the API to retrieve some data.I have a simple select query with...
View ArticleSet Incident Product & Category in JAVA using SOAP Service
Topic by Deepu KolkkadanHi All,We are integrating RN with a third party site via SOAP web service, they are using JAVA code. Is there any java code block available for Incident creation with Product...
View ArticleHow to Set an "In List" Menu Filter Value Using the SOAP API (4 Comments)
Topic by Mike WaldronContentHere's something I figured out that I thought I'd share with the community.I have a filter on a report that's "incidents.disp_hierarchy in list" that I was having difficulty...
View ArticleROQL query for contact ID based on email address (1 Comment)
Topic by Mike KramerCan someone help me with the syntax to find the contact ID based on an input of an email address? We have a situation where we want users to enter only their email address on our...
View ArticleHow to use RunAnalyticsReport with generic WSDL (1 Comment)
Topic by Alanna LarsonContentMy overall goal is to get the contents of some report (assuming I have already obtained the ID) and do some action to a selected subset of the report entries. I am able to...
View ArticleTime out for Connect PHP on incident creation
Topic by Sumanth ChContentHi All,I am trying to import bulk incidents through a custom script that can be opened in a browser.. I am uploading an excel file (.XLS format). Then each and every row is...
View ArticleConnect Object Explorer and ROQL confusing me. (6 Comments)
Topic by Simon KaySo I'm trying to create an ROQL query to pull open incidents assigned to a specified contact. I know using a report would probably be easier but I've multiple environments and...
View ArticleFreeboard with REST API (9 Comments)
Topic by Michael LocurcioDoes anyone have any experience using Freeboard with the Rest API. This could be a very powerful and economical way to build web dashboard outside of Oracle for use on...
View ArticleNeed Sample xml file for populating custom fields when creating incidents (2...
Topic by Sandeep GoswamiContentI am creating incidents by consuming RightNow WDSL from JDeveloper using the below sample xml file.. But I am unable to understand how to add custom fields while craeting...
View ArticleRightnow Contacts Update using WSDL v1_3 fails to connect after changes
Topic by Peter KeeganContentWe've been using Rightnow WSDL v1_3 for a couple years to insert /update the contact records. I am in the process of adding added 3 new custom fields and removing two...
View ArticleMultiple integration based (REST) API calls with single user
Topic by UmerIs it possible to use a single user with multiple integration API calls? What I mean is let suppose I have a PHP page in which i am syncing contacts in RightNow and another PHP page to...
View ArticleTIBCO and Service cloud integration (1 Comment)
Topic by Rohit ApsangiHello ,I was looking for some help on TIBCO and OSVC integration. Is there any adapter available for OSVC in TIBCO ? If not how we can build up integration with legacy/ mainframe...
View ArticleAug 17 Soap API APIAccessRequestHeader required (9 Comments)
Topic by Walter KampContentWe're working on a SOAP integration with OSC Aug '17 version and see that since this version we have to send an "APIAccessRequestHeader" as well. We can manage to get it...
View ArticlerecordContext.RefreshWorkspace(); not working properly (6 Comments)
Topic by Lage AntonyContentHi All,I have created a workspace ADDin on Incident workspace . The addin shows a textbox control on UI. When the user types an email address ,on lost focus of the textbox,...
View ArticleCPM access object properties with loop (2 Comments)
Topic by Duncan TaylorContentI'm writing a CPM to do audit logging. I would like to be able to write one script which can loop through the object, check what properties have changed and create a log...
View ArticlePopulate value in read only fields through Add-in (7 Comments)
Topic by chidambaram CT I have created 2 custom attributes branch & workplace and placed in the contact workspaces. Branch-Workplace are in master-detail relationship. Both fields are ready-only,...
View ArticleCustom object in the contact workspace
Topic by chidambaram CTI want to access custom object field in my add-in code. We have space constraint so we create custom object field "ReasonCode" in the ContactDetails custom object under package...
View ArticleSet Incident Product & Category in JAVA using SOAP Service (4 Comments)
Topic by Deepu KolkkadanHi All,We are integrating RN with a third party site via SOAP web service, they are using JAVA code. Is there any java code block available for Incident creation with Product...
View ArticleCPM, Custom Object and $obj->prev (2 Comments)
Topic by Mark BradleyHas anyone had any issues with $obj->prev being empty in a Custom Process "on update" script? I can use this fine on standard objects but when I try to get $obj->prev on a...
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