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C# code to create an incidents on RightNow (4 Comments)

February 26, 2018, 1:55 pm

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Topic by SAJI MATHEW

Content

Here I’m sharing the C# code to create incidents on RightNow. I think this code snippet will be helpful for those who wants to integrate 3^rd party .Net application with RightNow CRM.

Code Block

using System;
using System.Collections.Generic;
using System.Linq;
using System.Text;
using System.Threading.Tasks;
using CreateOppertunity.OSCReference;

namespace CreateOppertunity
{
    class createIncident
    {
        private RightNowSyncPortClient _service;

        public createIncident()
        {
            _service = new RightNowSyncPortClient();
            _service.ClientCredentials.UserName.UserName = "webservice";
            _service.ClientCredentials.UserName.Password = "Webservice@123##";

        }

        private Incident _createNewIncident()
        {
            Incident incident = new Incident();
            /*Contact contact = new Contact();

            ID contactID = new ID();
            //CRM Contact Id
            contactID.id = 162;
            contactID.idSpecified = true;
            contact.ID = contactID;*/



            IncidentContact incContact = new IncidentContact();
            NamedID contactNamedID = new NamedID();
            contactNamedID.ID = new ID();
            //CRM contact Id goes here
            contactNamedID.ID.id = 162;
            contactNamedID.ID.idSpecified = true;
            incContact.Contact = contactNamedID;
            incident.PrimaryContact = incContact;

            incident.Subject = "New Oppertunity from C#";

            incident.CustomFields = new GenericObject();
            incident.CustomFields.GenericFields = new GenericField[6];
            incident.CustomFields.GenericFields[0] = createIncidentCustomFields("billing_number", "BILL001");
            incident.CustomFields.GenericFields[1] = createIncidentCustomFields("payment_method", "NET Banking");
            incident.CustomFields.GenericFields[2] = createIncidentCustomFields("cart_amount", "5400.00");
            incident.CustomFields.GenericFields[3] = createIncidentCustomFields("sender_phone", "9745634567");
            incident.CustomFields.GenericFields[4] = createIncidentCustomFields("senderemail", "senderemail@email.com");
            incident.CustomFields.GenericFields[4] = createIncidentCustomFields("sendername", "Sender Name");
            incident.CustomFields.ObjectType = new RNObjectType();
            incident.CustomFields.ObjectType.TypeName = "IncidentCustomFields";






            return incident;
        }




        /*create custom field of type string*/
        private GenericField createIncidentCustomFields(string strFldName, string strFldValue)
        {
            GenericField customField = new GenericField();
            customField.name = strFldName;
            customField.dataType = DataTypeEnum.STRING;
            customField.dataTypeSpecified = true;
            customField.DataValue = new DataValue();
            customField.DataValue.Items = new object[1];
            customField.DataValue.ItemsElementName = new ItemsChoiceType[1];
            customField.DataValue.Items[0] = strFldValue;
            customField.DataValue.ItemsElementName[0] = ItemsChoiceType.StringValue;

            GenericObject customFieldsc = new GenericObject();
            customFieldsc.GenericFields = new GenericField[1];
            customFieldsc.GenericFields[0] = customField;
            customFieldsc.ObjectType = new RNObjectType();
            customFieldsc.ObjectType.TypeName = "IncidentCustomFields";

            GenericField cField = new GenericField();
            cField.name = "c";
            cField.dataType = DataTypeEnum.OBJECT;
            cField.dataTypeSpecified = true;
            cField.DataValue = new DataValue();
            cField.DataValue.Items = new object[1];
            cField.DataValue.Items[0] = customFieldsc;
            cField.DataValue.ItemsElementName = new ItemsChoiceType[1];
            cField.DataValue.ItemsElementName[0] = ItemsChoiceType.ObjectValue;


            return cField;
        }

        public long _createIncident()
        {
            Incident incident = _createNewIncident();
            ClientInfoHeader clientInfoHeader = new ClientInfoHeader();
            clientInfoHeader.AppID = "CreateIncident";
            CreateProcessingOptions createProcessingOptions = new CreateProcessingOptions();
            createProcessingOptions.SuppressExternalEvents = false;
            createProcessingOptions.SuppressRules = false;

            RNObject[] createObjects = new RNObject[] { incident };
            RNObject[] createResults = _service.Create(clientInfoHeader, createObjects, createProcessingOptions);

            //incident = createResults[0] as Incident;
          


            return createResults[0].ID.id;

        }


        static void Main(string[] args)
        {
            createIncident _incident = new createIncident();
            // try{

            long newIncidentId = _incident._createIncident();

            Console.WriteLine("New Incident created with ID : " + newIncidentId);
            /*  }
              catch(Exception ex){
                  Console.WriteLine("Exception caught", ex.Message);
              }*/

            Console.Read();
        }
    }
}

File

createIncident.cs(5KB)

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