Topic by Victor Martins de Castro
Content
Hello, I am trying to create a connection with ICS's RightNow adapter but it is not working. After I fill in the WSDL URL, Credentials and click Test, it processes for almost 5 minutes only to return this error message(in portuguese):
Não é possível testar a conexão "INFINITY_TEST". [Cause: CASDK-0001]
CASDK-0001: Ocorreu um timeout ao tentar estabelecer conexão com https://infinity--tst2.custhelp.com/services/soap/connect/soap?wsdl=typed
WSDLException: faultCode=PARSER_ERROR: Failed to read wsdl file at: "https://infinity--tst2.custhelp.com/services/soap/connect/soap?wsdl=typed", caused by: java.net.SocketTimeoutException.: java.net.SocketTimeoutException: Read timed out
Read timed out
I have already changed EVENT_NOTIFICATION_ENABLED to 'yes', and setup username and password at EVENT_NOTIFICATION_MAPI_PASSWD and EVENT_NOTIFICATION_MAPI_USERNAME, which are the credential I am using on ICS.
Is there anything I am missing to make this connection work?