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Need Sample xml file for populating custom fields when creating incidents (2 Comments)

August 27, 2014, 12:38 am

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Topic by Sandeep Goswami

Content

I am creating incidents by consuming RightNow WDSL from JDeveloper using the below sample xml file.. But I am unable to understand how to add custom fields while craeting an incident. Can you please help?

Version

August 2012

Code Block

SAMPLE XML FILE:<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">     <soapenv:Header>         <ns7:ClientInfoHeader xmlns:ns7="urn:messages.ws.rightnow.com/v1_2" soapenv:mustUnderstand="0">             <ns7:AppID>Basic Create</ns7:AppID>         </ns7:ClientInfoHeader>         <wsse:Security xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd" mustUnderstand="1">             <wsse:UsernameToken>                 <wsse:Username>comland</wsse:Username>                 <wsse:Password Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">Connect1</wsse:Password>             </wsse:UsernameToken>         </wsse:Security>     </soapenv:Header>     <soapenv:Body>         <ns7:Create xmlns:ns7="urn:messages.ws.rightnow.com/v1_2">             <ns7:RNObjects xmlns:ns4="urn:objects.ws.rightnow.com/v1_2" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ns4:Contact">                 <ns4:Emails>                     <ns4:EmailList action="add">                         <ns4:Address>chris.omland@rightnow.com</ns4:Address>                         <ns4:AddressType>                             <ID xmlns="urn:base.ws.rightnow.com/v1_2" id="0" />                         </ns4:AddressType>                     </ns4:EmailList>                 </ns4:Emails>                 <ns4:Name>                     <ns4:First>Chris</ns4:First>                     <ns4:Last>Omland</ns4:Last>                 </ns4:Name>             </ns7:RNObjects>             <ns7:RNObjects xmlns:ns4="urn:objects.ws.rightnow.com/v1_2" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ns4:Incident">                 <ns4:PrimaryContact>                     <ns4:Contact>                         <ID xmlns="urn:base.ws.rightnow.com/v1_2" id="1" />                     </ns4:Contact>                 </ns4:PrimaryContact>                 <ns4:Subject>This is a newly created incident</ns4:Subject>             </ns7:RNObjects>             <ns7:ProcessingOptions>                 <ns7:SuppressExternalEvents>false</ns7:SuppressExternalEvents>                 <ns7:SuppressRules>false</ns7:SuppressRules>             </ns7:ProcessingOptions>         </ns7:Create>     </soapenv:Body> </soapenv:Envelope>

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