Topic by Mike Kramer
Can someone help me with the syntax to find the contact ID based on an input of an email address? We have a situation where we want users to enter only their email address on our web site on a form. When they submit that form, we want an incident created. Requirements for creating an incident are a primary contact ID and subject. So my objective is to find the contact ID based on the email address. I'm using the REST API and I have found this link: https://docs.oracle.com/cloud/latest/servicecs_gs/CXSVC/op-services-rest-connect-v1.4-queryResults-get.html
Just unclear how to search for the email address. I think email addresses are in a separate table??
Using the example, I would expect something like:
?query=select id from contacts where contacts.email like 'mike@norwood.com' but this definitely doesn't work.
Is there a database diagram that shows the table structures?
https://mysite.example.com/services/rest/connect/v1.3/queryResults/
?query=select id,subject from incidents where id<=10;