Email Addresses and Phone Numbers as Separate SELECT Values in a ROQL Query...
Topic by Mike MorrisContentWe are trying to get the individual phone numbers and email addresses included as separate values in a ROQL SELECT statement, along with other contact fields, in the same...
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Can anyone Suggest the soap api from KF_soap (1 Comment)
Topic by Nikhil JainContentHi,I am trying the devlop one FAQ page for our site and looking for RightNowKFServiceto be integrated but every time I try to access the below url in .net...
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Write incident id to field in Custom Object via CPM (1 Comment)
Topic by Hans HoorwegContentHi there,On behalf of my colleague Toby I'm posting the issue we're dealing with:The case is: when an incident has been created, write the created incident ID to a Custom...
View ArticleAgent desktop SSO error parsing SSO token
Topic by theguyContentHi,We're implementing dynamic agent desktop SSO between ADFS 3.0 and service cloud by 'signing in using an external identity provider on the oracle service cloud login window'....
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how to update incident thread from external event script (2 Comments)
Topic by Senthil KrishContentAll,I am writing a external event script to update the incident thread (case history) of the incident. This script will be fired off from my rules when the incident reaches...
View ArticlequeryObject not returning objects.
Topic by Rafael EgidoContentHi all.I am new in Rightnow.I have a problem. I need to update a Contact from a custom script, but I cannot get the related object to later do the save with modified data.If...
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Incident text issues between AD and a external web page related to text...
Topic by Peter J.ContentHi everyone, We have the Agent Desktop integrated with a different web site than CP, that works like an secundary portal. In some cases, an agent can send an incident to that...
View ArticleAD - OSvC bi-directional sync (7 Comments)
Topic by Pramod VContentHi,Our customer has contacts in AD and that needs to be synched periodically in OSvC. Has anyone done/faced this kind of implementation?Mind you this is not a Agent SSO login....
View ArticleHow to get who delete the object from CPM? (2 Comments)
Topic by Dara BunhimIs it possible from the CPM process on destroy object to find out who deleting the object? any advise is much appreciated.
View Articlecalling cp model (custome script) code from CPM (1 Comment)
Topic by Senthil KrishContentAll,Can I call a method in my model class written in customer portal (or custom scripts) from CPM script (as shown in the code block)?Thanks in advance. Senthil K...
View ArticleUsing the PHP SoapClient for outbound calls (1 Comment)
Topic by David RutterWhen we try and use the standard PHP::soapclient we getFatal error: Class 'SoapClient' not found Whilst this library is usually 'built-in' for most PHP distributions,it is also...
View ArticleAre outgoing https calls in OSC disabled - https not in Registered PHP...
Topic by David RutterContentIf I trigger an outgoing http REST call from OSC, it works. If I trigger an outgoing https REST call from OSC, it returns an empty response with no error (see code block)...
View ArticleExecute Object Event Handler in Business Rules (18 Comments)
Topic by RDContentHi,My query is that if i call an event handler from business rule. In that cpm I set a field. Now in the next business rule , I have to check the value of that field and trigger...
View ArticleAccessibility Interface vs Agent Browser UI (1 Comment)
Topic by Nag AContentHi,Wanted to know what is the difference between Accessibility Interface & Agent Browser UI.can we call Agent Browser UI also as thin client?I read in the documentation both...
View ArticleHow to Enable Connect Rest API in Right Now CX Client Desktop (4 Comments)
Topic by Nikhil JainHi,Can any one suggest how to enable the connect rest api in Right now CX Client Desktop. Because i try to test the api in rest api tool tester it gives error that you do'nt have...
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Incident text issues between AD and a external web page related to text...
Topic by Peter J.ContentHi everyone, We have the Agent Desktop integrated with a different web site than CP, that works like an secundary portal. In some cases, an agent can send an incident to that...
View ArticleUsing Server Configuration Property in Add-In Framework (5 Comments)
Topic by Stephen PickettContentHello,I struggled for about half a day with this as it was undocumented so just wanted to share with everyone:If you are using server configuration properties within your...
View ArticleNot able to generate client bindings from Rightnow WSDL (2 Comments)
Topic by Rubarani DuraisamyHi,I am trying to use Connect webservices in java. I followed the documentation to generate client bindings (java code from WSDL) using Axis2. I am getting...
View ArticlePHP Update Menu With Lookup that Contains Numbers (4 Comments)
Topic by Steve FlynnI have a bit of PHP that updates a custom menu field on a custom object. I've got it working for one menu, but I can't get another to work because my menu contains numbers, and it's...
View ArticleSoap Api (Reporting)
Topic by Saniya ZahidContentHello Rightnow fam!I have a question and I really appreciate your suggestions. Ok so I have developed a web interface of rightnow using soap api for some users anyways there...
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